Reboot the machine: Hold the power button until the machine powers off. A TSR i. Click Investigate in the top navigation menu. - If the server is not registered for SupportAssist, Click on cancel and then click cancel registration. Check the box for RAID Controller Log (Fig.2). Press Enter after each selection or data entry. Open navigation menu. A menu appears on the screen, similar to the following: Choose the option that shows just the name of the USB stick. A command prompt window appears and shows the log collection progress. After the scan is completed, an extended memory test will be prompted. For more Information, check our Knowledge Base: https://dell.to/3u2o1IULearn how to get a TSR from an Integrated Data Protection Appliance via iDRAC. There is a small change in 8.x controller to collect the logs in WebUi and collecting the logs through CLI is same for 8.x controller and pre-8.x controller: 8.x MM controller webUi: Navigation: Select MM >> click Diagnostics >> click Technical support >> click Copy Logs >> click Download logs button >> "Include technical support information . Download firewall settings . When the machine starts, press F9 to select System Utilities. During POST, hold the "F7" key. To do this, open the iDRAC web interface, go to the sub-item Logs and click the "Clear Log" button in the System Event Log area. See the. Dell provides a method to collect hardware configuration and logs. Export Support Assist Collection and RAID Controller Log Via Lifecycle Controller Quick TipsFollow this QuickTip video for a step by step guide in exporting Support Assist Collection and your RAID Controller Logs via the Lifecycle Controller. For more information about this topic check out the Knowledgebase Article here: https://www.dell.com/support/kbdoc/000130772 For more helpful tutorials, tips and tricks for Dell EMC Products, subscribe to our channel: http://www.youtube.com/DellEMCSupport?sub_confirmation=1 Find our latest Video here:https://www.youtube.com/watch?v=oglONwM3Nlo\u0026list=UUVZfVq9VVAmV9Dy35ITKAwQ You can find our Knowledgebase filled with helpful articles here:https://dell.to/2mgVTVj Need help? Press the power button to power the machine on. Read the log. Press F10 on system boot (F10 = Lifecycle Controller) 2. The link is: 2. Copy the zip file from the USB stick and send it to us either as an attachment, or via Google Drive. Wait 30 seconds. Select all the options box under T each Support Report and then click Download Report. Important Note: Using this method to get the TSR will require rebooting the unit, resulting in momentary loss of operations and recordings. A log bundle . Insert the prepared setup USB stick in any USB port (front or back). After logging into the iDRAC webinterface go to Troubleshooting (Fig.1). Reboot the machine: hold the power button until the machine powers off. - Leave the defaults or select the data that you want to collect. Before running the test, you need to clear the iDRAC logs. Connect the monitor, keyboard, and USB stick (mouse optional). Occasionally we may ask you to collect diagnostic data from a GGC machine when we cant do this remotely. How to collect TSR logs from iDRAC 9 enterprise via Web Interface A screen similar to the following should appear: Scroll down to "Collect Diagnostics (Equus D2860 (Itami) only)" and press ENTER. The link is: R630 and R730xd - https://www.dell.com/support/kbdoc/en-in/000126803/export-a-supportassist-collection-via-idrac7-and-idrac8, R640 - https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9, For the method from the command line as root - https://knowledge.broadcom.com/external/article/210804/using-racadm-or-idrac-on-security-analyt.html, https://www.dell.com/support/kbdoc/en-in/000126803/export-a-supportassist-collection-via-idrac7-and-idrac8, https://www.dell.com/support/kbdoc/en-us/000126308/export-a-supportassist-collection-via-idrac9, https://knowledge.broadcom.com/external/article/210804/using-racadm-or-idrac-on-security-analyt.html. f5. Collecting a support bundle from vCenter 6.0 Server Appliance or external Platform Service Controller using a web browser ; Collecting a support bundle from vCenter 5.x Server Appliance using a web browser ; . The installer will examine the hardware and write a diagnostic file to the root of the USB drive. 1. You can also boot into LifeCycle Controller by pressing the F10 key when BIOS POST screen is shown. This document and the information contained . Resolution. When it's done, a screen similar to the following should appear: Copy the diagnostic file from the USB drive and send it to us either as an attachment, or via Google Drive. Now click on Edit Collection Data (Fig.1). If you think there are RAID controller errors, be sure when collecting the logs that you select "RAID Controller log". Don't choose any option containing "sSATA" or "UEFI". #techs2support #lifecyclelog #dellemc #dell #dell_serverThis video will show how to collect lifecycle controller logen.community.dell.com/techcenter/extras/m/white_papers/20270305https://www.dell.com/support/manuals/us/en/04/idrac8-with-lc-v2.05.05.05/lc_2.05.05.05_ug-v1/exporting-lifecycle-log?guid=guid-24964aee-80e1-430c-9b40-e8e751bc99fc\u0026lang=en-usHow to disassemble dell Precision M4800https://youtu.be/RsVU2rbUOHgHow to disassemble dell Precision M6800https://youtu.be/C1ClNc4NdZEHow to disassemble dell Latitude E7440https://youtu.be/9BUq6XPk0SYHow to clone SD cardhttps://youtu.be/Td10LGrypTEHow to disassemble dell Precision M6700https://youtu.be/nLdJZjQOIrUHow to disassemble dell Inspiron 15 5559https://youtu.be/iWBtoh7D7q4How to disassemble dell Latitude E7240https://youtu.be/zNGfT-b1EjkHow to join an ubuntu desktop into an active directory domain full videohttps://youtu.be/TkUUZSB5Y74How to disassemble dell Latitude E6230https://youtu.be/_8muRIIpiEwHow to disassemble dell Precision M4600https://youtu.be/7SYIAdlTbuMMore Details=====================https://youtube.com/techs2support/https://techs2support.com/https://facebook.com/techs2support/https://twitter.com/techs2support/https://pinterest.com/techs2support/ 1. This can be done from the command line or from the iDRAC. When the export is finished, remove the USB stick. Our hardware partners may not be able to schedule on-site repairs until you supply diagnosticdata. en Change Language To start LifeCycle Controller, you need to select the Next Boot tab, then LifeCycle Controller, restart the server using macros "Ctrl + Alt + Delete". supportassist collection contains the following categories of information that are collected from the server, host operating system, and devices that are present on the server. Select "Embedded Applications -> Active Health System Log" and press Enter. Configure session details by entering interface IP address to which you're connecting, select SSH connection type and click Open Read the putty secrurity alert and click Yes Enter the below commands and hit enter, this will save the data to the file that you created in 2nd step after closing the putty session > no cli pager session > commit My concern was that it was asking to set a static address on a NIC that I already had in use in Windows. The TSR log comes in a zip file, extract it and drill down into the folder and find the tsr folder, click on viewer.html and it will show the log information in a web browser: This file is also known as a TSR. After clicking the "Yes" button, the hardware components check will initiate. Then choose tab SupportAssist (Fig.1), 3. This ensures that our hardware partners can. Steps: Boot the server and press F10 to enter the Lifecycle Controller. Click Manage in the top navigation menu. You will need a monitor, keyboard, and a formatted (FAT16/FAT32) USB stick. You can also boot into LifeCycle Controller by pressing the F10 key when BIOS POST screen is shown. When complete, the command prompt window closes. - Go to Maintenance Tab and select SupportAssist. If you think there are RAID controller errors, be sure when collecting the logs that you select "RAID Controller log". Allow some time for the machine to boot from the USB stick. If you want to perform an extended memory test, select "Yes". Place orders quickly and easily; View orders and track your shipping status; Create and access a list of your products; Manage your Dell EMC sites, products, and product-level contacts using Company Administration. It may take 20 to 30 seconds before the machine's fans start running. Select "Hardware Diagnostics" from the list on the left and select "Export SupportAssist collection' as shown below. After booting into LifeCycle menu, you need to select Hardware Diagnostics and initiate Run Hardware Diagnostics. It may take about two minutes before the machine shows any VGA output. File "SERIAL_NUMBER.ahs", using the serial number shown on the machine chassis, Write the image to the USB stick. This ensures that our hardware partners can provide efficient and accurate repairs. Connect the monitor, keyboard, and USB stick. - Click "Start a Collection". system information (hardware and firmware data, lifecycle logs, and chassis logs on modular systems) operating system (os) logs and application data storage Log on to the firewall. Figure 1: Choosing right options 4. Close suggestions Search Search. Click on Apply (Fig.2). Download Tech Support Report (TSR). Interconnect Collecting Machine Diagnostics Occasionally we may ask you to collect diagnostic data from a GGC machine when we can't do this remotely. Wait 30 seconds. The Dell Lifecycle Controller is simply the management tool Dell built to update firmware. How to collect lifecycle controller log 1,467 views Sep 28, 2018 4 Dislike Share Save techs2support 3.9K subscribers #techs2support #lifecyclelog #dellemc #dell #dell_server This video will. Wait for the tests to finish.They might take 45 minutes. Navigate to System |Diagnostics.. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. In order to check physical hardware on the Dell server, you must connect to the iDRAC server. Once RACADM is installed, follow these steps to generate a TSR from the CLI: Add /opt/dell/srvadmin/sbin to your path by entering export PATH=$PATH:/opt/dell/srvadmin/sbin runracadm set LifecycleController.LCAttributes.CollectSystemInventoryOnRestart 1 Change to the directory you wish to have the TSR file saved to. Press the power button to power the machine on. The test will be performed using Hardware Diagnostics in LifeCycle Controller menu. You will need a monitor, keyboard, USB stick with a capacity of at least 2GB, and access to a computer with appropriate permissions to download and save the install image file and tools required to create a bootable USB stick. Complete these fields. export support assist collection and raid controller log via lifecycle controller quick tips follow this quicktip video for a step by step guide in exporting support assist collection and. Select "Hardware and Storage logs" to export. Requirements The below requirements are needed on the host that executes this module. When the machine reboots, press F10 to select Lifecycle Controller. versions, please see the video at the end of this article. - In Collection Preferences, click "Save Locally" to save to your device. When the machine starts, press F10 to select Lifecycle Controller. When booting a Dell Server you will be able to access the Lifecycle Controller but it may ask you for an IP address. Navigate to Hardware Diagnostics. Power on the machine, by pressing the front power switch. Export Lifecycle Controller logs to a given network share or local path. If the machine is currently running, power it off by pressing and holding the front panel power switch. Figure 1: Hardware Diagnostics This takes you to the Terms and Conditions screen, click the box to agree then click Next at the bottom of the screen. The test will be performed using Hardware Diagnostics in LifeCycle Controller menu. This is necessary so that during the hardware test, the Hardware Diagnostics utility would not notify you of errors in logs. To pull the the TSR from the iDRAC, Dell has a very good document online to assist. A screen similar to the following should appear: Scroll down to "Rescue and recovery" and press ENTER. When there is a suspected hardware failure that is hard to determine root cause, we will want the TroubleShooting or SupportAssist file so that we can see what happened. To pull the the TSR from the iDRAC, Dell has a very good document online to assist. Connect a monitor and keyboard to the machine. Contact our SupportCommunity Forums: http://www.dell.com/communityTwitter: http://www.twitter.com/DellCaresPROFacebook: https://www.facebook.com/DellEMCSupport/Other Contact Options: http://www.dell.com/contact Dell R630xd, R730xd, or R640 systems, also known as head units. Export logs (TSR) to a USB flash drive using the Lifecycle Controller. To start LifeCycle Controller, you need to select the Next Boot tab, then LifeCycle Controller, restart the server using macros "Ctrl + Alt + Delete". A mouse is optional.
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