Boldface font indicates commands (such as user entries), keys, buttons, folder names, and submenu names. . Cisco Webex Contact Center Agent Desktop User Guide Updated: October 21, 2022 Chapter: Working with Agent Desktop Chapter Contents Sign In to the Agent Desktop Install the Desktop Application Change the Availability State Respond to the Inactivity Timeout Apply a Wrap-Up Reason Remove Terminated Interaction Resolve Desktop Issues Screen Pop 12:35 PM Desktop Apps. Quit and restart Outlook. During a meeting, you can select various options from the control panel, such as screen and document sharing. 2022 Cisco and/or its affiliates. Facebook, the only social network that you'll ever need, Probably one of the safest texting and chatting apps, A fast, hassle-free way to connect virtually. Click Close. Used Figma and Canva in order to make thumbnails and posts on different outlets of social media accounts. Added information about the banner message. Select the Tools tab. Advertisement. Cloud calling made easy Keep colleagues and customers close with a complete cloud phone system built to make and receive business calls on any device. With Meetings, you can hold video conference calls and engage in collaboration, even when its impossible to meet in person. Go to your Webex site (Example: sitename.webex.com). webexcc_b_30-cisco-webex-contact-center-agent_chapter_01.html#task_B2C692221907FD2AC2E8D33282FC6865__cmd_rnj_dz2_vsb. As remote working becomes more common, people and businesses are seeking the best all-in-one collaboration packages. Digital Trends may earn a commission when you buy through links on our site. For more information, see Sign In to the Agent Desktop . Skip to content. Customizable platform Deploy quickly with our out-of-the-box ready contact center. Click Download to install. You can choose a 32-bit or 64-bit installation, check your system type to see which installation you must use: The Queue Stats Historical show the correct information but not the real time. Yes. Browse by tag. Download; Support; Contact Sales +1 . If the person invited doesnt have Webex, theyll be prompted to download it from Cisco. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. On the left side-bar, click Downloads. Enable Outlook for Email and scheduling. All rights reserved. Cisco Webex is the leading enterprise solution for video conferencing, webinars, and screen sharing. All rights reserved. Capture images and videos for free with Debut Video Capture Software, If you need a tool to make calls online, Skypes certainly a genuine option with lots to offer a certain kind of user, Spotifys tagline is Music for Everyone and it'd be hard-pressed to disagree. Updated the maximum record details in the Contact History tab. Firewalls. These package can be downloaded automatically or manually, or it can be mass deployed by your site administrator. For example: For example: A skill group is a collection of agents who share similar skills. Operating System. The Agent Desktop has undergone a user experience refresh. Will WebEx CC desktop able to display real time queue stat such as how long each customer has been waiting in the queue. Android. To discover and browse secure, validated enterprise-class apps, products, solutions and services, visit Cisco Marketplace. Designed to connect hybrid teams. Read the Important Information screen and click Continue. Utilized webex and zoom applications to maintain communication with team members. The Office store add-ins page opens. New here? Choose I accept the terms in the license agreement and click next, then install, 3. Added information about the maximum number of characters for CAD variable value. Cisco Webex Contact Center Agent Desktop User Guide Bias-Free Language Updated: November 16, 2022 Book Table of Contents Preface Introduction Working with Agent Desktop Manage Voice Calls Manage New Digital Contacts Manage Chats and Emails (Deprecated) Manage Widgets Agent Performance Statistics Reports Network Requirements Copyright 2022 Designtechnica Corporation. This guide is intended for Webex Contact Center agents who use the Agent Desktop. BST provides you with detailed defect information about your products If you are not prompted but want to install the plugin you can do so by visiting the Support Center. Find answers to your questions by entering keywords or phrases in the Search bar above. defects and vulnerabilities in Cisco products and software. Added information about the maximum limit for concurrent calls in the contact center, and the reason codes that are displayed. Displays the unread chat and social chat messages. For Unicon eLux and HP ThinPro, you have a little extra work. On the App information tab, click Select app package. Removed the Cancel button in the contact card in Callback requests. Added localization support for two new languages - English (UK) and Portuguese (Portugal). This isNOTyour Kiewit email address. Webex App as Client Note: Cisco Webex Meetings Desktop app supports all four types of Webex sessions so you can skip manually installing Webex Events, Webex Training or Webex Support. Download and install the Meetings desktop app The Meetings desktop app automatically downloads after starting or joining a Webex meeting from a Webex site or email invitation. HTTP download also available at fast speeds. Double-click the downloaded file to begin the installation process. The documentation set for this product strives to use bias-free language. Added information about Windows 11 support. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwc36931. Open an untitled appointment request in Outlook and note that the Add Webex Meeting tool . Enable WebEx add-on in Outlook The WebEx add-on is installed but it may have to be enabled in Outlook before you're able to use it. For Webex App for Windows, you must have Windows 10 or later. Download. Added information about reordering the tabs in the Auxiliary Information pane. There are two key reasons for this change: Skip to content +1-888-469-3239 Sign Up, It's Free Contact Sales Products Pricing Devices Solutions Resources Download Join a Meeting Support Sign In If prompted, close Outlook. Then choose the kiewitcorp.webex URL, then have them enter their password 5. Always zero. The documentation set for this product strives to use bias-free language. free. To obtain general networking, training, and certification titles, visit Cisco Press. Enter your Mac OS Username and Password when prompted. Removed the Manage Social Messaging Conversations chapter. Enter the email address for your Webex account. Webex Meetings Desktop App and Productivity Tools Installation Matrix WBS39.10 The Webex Meetings desktop app and Productivity Tools have two separate packages for WBS39.10 and later versions. Click on the Download button below Cisco Webex Meetings Desktop app. Updated tooltip details on the horizontal header. Updated title and logo details in smaller viewing area. Webex from Cisco easily rivals other video conference call software due to its optional extras that offer further customization. Added information about the feedback feature. 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