Explore Experiences. Apply for a Cisco Systems, Inc. In this session, you will hear how advancements in technology have transformed customer relationships. Read more now. In the last few years, Cisco has increasingly focused on growing its recurring software business, which has resulted in better visibility into future earnings and higher profitability. All existing Lifecycle Advisor partners will be migrated into a predetermined level of the new Customer Experience Specialization and will remain in the specialization through September 30, 2020. These awards are presented to CX customers to celebrate their stories of innovation and inspire others with their incredible successes. Our goal with PLS-Support is to evolve from a hardware reactive support model to a predictive software and solutions-based model, which will help you increase your target addressable market, elevate your trusted advisor status, increase deal size and renewal rates, and drive customer loyalty. Learn how Cisco CX Cloud helped Allied Bank, the first bank established in Pakistan, in its digital transformation initiative to provide integrated solutions for its customers. Recognizing your current expertise and helping you develop more, the Customer Experience Specialization can help you build and . They needed to ensure security of their complex infrastructure, including employees working from home. Apply today at CareerBuilder! Phone: +1 (212) 714-4000, WaterPark Place 88 Queens Quay Suite 2900 HCL Technologies Limited is a multinational information technology services and consulting company with a multi-architecture portfolio from Cisco to support both internal and external requirements of its business. How Partners Make Money with Cisco Customer Experience (CX). This makes a focus on customer experience critical to your success. We will offer graduated service levels that build upon each other as they increase with everything from self-help tools to working beside them to show, guide, and jointly team to deliver the right level of support to meet specific needs or directly execute successful outcomes. A high-level migration task list is displayed (Figure 3) with a prompt at the end to do a self-guided migration. Partners, are you ALL IN for Cisco Live? In this session, you will hear how advancements in technology have transformed customer relationships. This award recognizes a customer that is making great strides towards the goal of an inclusive future for all, with the assistance of Cisco CX. How much additional revenue? Over the next few months, we will be working with our winners to tell their stories in a variety of different ways to showcase their accomplishments. Figure 3. Last month, we launched Partner Lifecycle Services Support, our newest CX offering under the PLS portfolio, enabling you to brand and deliver premium-level support. Ultimately, this leads to increased partner revenues. Technical Expert: Technical knowledge with ability to understand customer use cases for Cisco's technology solutions and how Cisco solutions can be optimally applied in a customer's environment to accelerate value creation for the customer. NetSec/Cisco Firewall Customer Testimonials User & Endpoint Protection Email Security Cisco Tech Talks Cisco Business Switches Cisco Business Wireless Cisco Business Dashboard Routers: RV160 Series Routers: RV260 Series Routers: RV340 Series Switches: 550x Series Kadubeesanahalli Village, Varthur Hobli These awards are presented to CX customers to celebrate their stories of innovation and inspire others with their incredible successes. Customer selects desired Cisco solutions. there is nothing more important than ensuring your users, employees and customers have exceptional network experience whether they know it or not. A reliable and stable network gives me and my team peace of mind and allows us to accomplish more." Riccardo Bortoletti, network administrator, Generali. Differentiate with new lifecycle offers. Get more peace of mind. Partners can utilize this framework to align capabilities in their organization to deliver enhanced customer experiences in areas such as customer and user onboarding, implementation, adoption, expansion, training, customer success help desks, and traditional technical support. With CX Cloud, DENSO now has comprehensive visibility into their network devices and reduced risk with automated software upgrade recommendations. Mumbai - 400051 WaterPark Place 88 Queens Quay Suite 2900. Delve into product specs or a high-level executive conversation, Cisco brings experts to the table. Video. Phone: +91 22 4043 4000, 21st Floor, Dawning Centre West Tower In the future, the new CX portfolio will have a simplified, agile, and innovative services portfolio with flexible options to meet your customers business requirements. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Celebrating our 2022 APJC Cisco Customer Experience Heroes. They improved their upgrade success rate to 99.5% and software conformance to 91%. And we are excited to share the latest on CX Partner Success and how we enable you to deliver desired outcomes and be the best strategic advisor to your customers. Wed love to hear from you! Cisco has expanded our Webex Calling capabilities with a point of presence (PoP) in Cisco's South Korea data center, enhancing quality, security, and reliability for customers in this region. Cisco Blogs / Customer Experience / Celebrating our 2022 APJC Cisco Customer Experience Heroes. SUBMIT. The Cisco Customer Experience (CX) team has an answer, helping Cisco partners transform from a traditional product resell business model to a value-added lifecycle growth model and helping them to help their customers extract the most value from their investments. James Maguire - May 10, 2022 0 I spoke with Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, about the factors that create . Cisco Partners Facebook | @CiscoPartners Twitter | Cisco Partners LinkedIn. Cisco's new offers were all designed with partners in mind and enable partners to book bigger deals, expand their offerings, and scale digitally - all to deliver a superior customer experience. 1381613. DENSO is a global manufacturer of automotive components, offering advanced automotive technologies, systems and products. Phone: +1 (416) 306-7000. Click for details. . Get up to 20 free servers. Customer Experience (CX) - GTM Security Enablement Manager job in San Jose, CA. The specialization also entitles partners to significant incentives and rebates from Cisco. North Sydney, NSW, Australia 2060 Visit our Cisco CX for Partners session under Paths to Profitability + Transformation and learn more about our portfolio, its benefits, and how they work for you. Demo: Cisco Customer Experience (CX) Cloud, the game changer you have been waiting for. We empower this by helping you develop critical CX insights through customer data and analytics. A collaborative and interactive personalized experience built around your needs and goals. Cisco Networking Chatbot Use Case: Migration from Cisco Prime to Cisco DNA Center Additionally, this simplified portfolio makes it easier for partners to bundle in their own value-added implementation, deployment and ongoing management services. Visit our new refreshed SuccessHub for all the latest CX news and resources for partners; watch 2020 Cisco Live Digital Event on June 2 & 3with special CX partner session on June 4; and visit www.cisco.com/covid19 for information on offers and resources. Apply online instantly. Interested in learning more about how Cisco CX can help partners make money? Your comment(s) will appear instantly on the live site. Ask a Question, Comment Below, and Stay Connected with #CiscoPartners on social! Changning District Devise a strategy to implement solutions, services . Hear from Ramana SV Executive Vice President and Head Global IT at HCL Technologies Limited. 25-81 Maple Tree Business City II Our fantastic Cisco LiveCX lineup also includes our SVP/GM of Global CX, Thimaya Subaiyas keynote, Your Experience Reimagined.. Without doubt one of the best technical demonstrations I have ever attended. 117372 Sarjapur Marathalli Outer Ring Rd. Optimize for todays' challenges: This means we become data-driven, utilize actionable insights along with using expert guidance to adopt and gain the most from your current technologies and systems. We are! Join me in our Cisco Live Driving Successful Customer Outcomes with Partner Lifecycle Services session and learn more about PLS and how to get started with PLS-Support. Since then, Cisco focused on investing and developing partners' lifecycle services. To be clear, many Cisco partners have built very successful businesses selling their professional services along with reselling Cisco offerings. Customers are increasingly moving to Software as a Service (SaaS) and recurring offers, requiring them to work with trusted providers to enable their digital transformation. . Posting id: 803150698. . See some of our most recent stories here: If you are interested in sharing your own customer story, connect with us at [email protected]. We are thrilled to share that Ciscos Partner Launch Experience is now live for you. KBTG, part of a leader in innovative banking, Kasikornbank, set out on a digital transformation journey, which included enhancing their security operations center. We value the opportunity to help our customers embrace their possible. Cisco Blogs / Partner / How Partners Make Money with Cisco Customer Experience (CX), Co-authored by Amitabh Dixit, Cisco CX Value Exchange with video intro by Julia Chen, VP Cisco Global Partner Transformation. Of course, taking full advantage of the software, SaaS, and services opportunity requires deep technical expertiseand Cisco's architecture specializations already have you covered there. Hear from Daniel Buttigieg, Director, Enterprise Technology at the University of Melbourne: This award goes to a customer that has strengthened and enhanced IT operations, leveraging Cisco CX. Cisco derives 90% of its revenues through partner resellers, yet it must build a connection with its customers. Even more remarkable, the whole session was performed online without the need to travel., 300 East Tasman Drive Cisco customer experience manager: What makes good tech CX. At Cisco CX, our customers are our heroes. Cisco Customer Experience. Expectations for more powerful, flexible experiences influence every aspect of customer behavior and . We will work with you and your account team to tailor your specific business and IT needs. Partners are our customers, and we are looking forward to seeing you in person and online at this years Cisco Live! Customer Experience Ask the Experts and Accelerator Sessions. Cisco's customer experience architect discusses how the company forges customer relationships. Missed Partner Summit? Engaging our customers through physical and remote virtual briefing experiences. Together, we deliver exceptional customer experiences with your innovation and expertise wrapped around Ciscos core technology. 500 Hongbaoshi Rd. Likewise, partner CX capabilities need to meet customer expectations around regular reviews of product utilization and outcomes delivered, help with renewals and future planning, and provide timely updates on new features and offers. Stay tuned and follow @CiscoCX on Twitter for more CX updates! To read more about our customer heros Cisco CX Customer Stories Look Book a catalog of stories highlighting how Cisco customers are transforming, pioneering, and innovating to drive impact in their organizations and across the world. Our comprehensive lifecycle partner model helps you monetize, operate, and organize for customer success and be the best strategic advisor to your customers. In addition, the Cisco portfolio now provides usage and telemetry data, offering partners insights into how much their customers are utilizing the products theyve purchased. This role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest . Wed love to hear what you think. Participate in demonstrations showcasing Cisco technologies that revolutionize business. Customer Experience Cisco strengthens Webex Calling with South Korea data center enhancement. Customers are increasingly moving to software as a service (SaaS) and recurring offers, requiring them to work with trusted providers. This launch focuses on creating Unified Experiences and gives you a special sneak peek of key announcements ahead of Cisco Live! The Cisco customer experience (CX) is the perceived value customers place on Cisco products, services and support throughout the lifecycle. We invite you to come experience the best of Cisco-virtually and on site. Phone: +81 3 6436 6500. At least 2 years of experience in a CSM role; Excellent customer facing skills and experience. Skip to main content; Skip to search; . Watch video (02:47) Cisco services that put you in control Consulting services. Cisco Customer Experience optimizes you for today's challenges, brings the agility for tomorrow's changes, and innovates for a future redefined. These stories will be featured on Ciscos digital channels and platforms. Driving Successful Customer Outcomes with Partner Lifecycle Services - PSOCX-1105, Tuesday, June 14, 2022, 4:00 PM - 4:30 PM PDT. We're here to help you get more value from technology. You especially wont want to miss: Driving Successful Customer Outcomes with Partner Lifecycle Services PSOCX-1105,Tuesday, June 14, 2022, 4:00 PM 4:30 PM PDT. Then, youre eligible to earn Lifecycle Incentives for driving software use, adoption, and expansion. Cisco Ask the Experts (ATXs) and Accelerators are sessions with Cisco experts who share knowledge that can help you implement new technology faster and more easily. Chaoyang District, People's Republic of China Secure and scalable, learn how Cisco Meraki enterprise networks simply work. Zero trust enables secure access for users and devices and within apps, across networks, and clouds. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners . We'd love to hear from you! Customer experience is a competitive differentiator. Through collaboration with Cisco CX, they achieved their goal to be on the cutting edge of campus infrastructure with Cisco DNA Center. Webex Customer Experience . Fuelled by actionable telemetry, it focuses on our customers' most strategic use-cases; and includes expert guidance, contextual learning, and best-practices, powered by AI and ML. They have improved the time for OS upgrades from 6 months to just 5 days. These days, partners cant sell something, install it, support it, and expect their customers will satisfactorily consume and receive available value from what was bought. Please go here to populate your Cisco Live itinerary with CX sessions. Today, we recognize and celebrate the accomplishments of our customers in the APJC region by highlighting five who have been selected to receive a 2022 APJC Cisco CX Customer Hero Award. Newgen, the leading provider of a unified digital transformation platform, is a multinational company with employees in over 40 countries. View this and more full-time & part-time jobs in San Jose, CA on Snagajob. Our world-class Customer Experience Academy Program helps apprentices, interns, co-ops and new graduates earn industry certifications and gain exposure to experts with this instructor-led and self-paced training. The new UCS JumpStart AMD Partner Offer: 1 free server for every 3 purchased. Figure 3: Increased partner revenue through lifecycle selling. Cisco customer experience management helps you onboard solutions, facilitate user adoption and identify where to automate so things keep running smoothly. The Cisco CX Success Portfolio consists of three fundamental elements: Previously, Cisco services were sold as product attach during the initial sale and then hopefully again at renewal. The PLS portfolio creates more opportunities for you to deliver services across the customer lifecycle under YOUR brand, choosing the resell or delivery model that works best for your business. Looking to learn more about the stories behind our 2022 CX Customer Heroes? Learn about Generali. Terms & Conditions . Video. In fact, this is the path Cisco took. Partners need to enable customers with a customer success strategy that helps ensure they will derive maximum value and ROI from their purchases but this can be challenging. Cisco's annual Partner Summit attendees will get an update from one year ago when Martinez first unveiled the Cisco Customer Experience strategy. Customer story This specialization opens new opportunities for you to interact with customers, create value, and impact customer business outcomes. With the advent of SaaS and cloud business models, customers expect a shorter time between when they buy something and when they attain value from their purchase. Cisco customer experience management helps you onboard solutions, facilitate user adoption and identify where to automate so things keep running smoothly. Support Growth Cisco's customer experience management team proactively anticipates opportunities for business improvement and optimiSation. The team develops and executes multi-dimensional Security strategies. This includes in-depth analysis of Security as a standalone entity, but also as an integrated element across the IT architecture landscape. View the DENSO CORPORATION customer storyand hear Mikito Kidokoro, Director, IT Digital Management Division accept the award: The Security Trailblazer Award celebrates a customer that has strengthened its security posture to proactively protect and defend its IT infrastructure, leveraging Cisco CX. Untangle the attributes that impact customer experience and financial metrics to get superior results. Bangalore, Karnataka, India 560 103 That said, although this approach has yielded considerable success in the past, going forward it is not well differentiated, because many partners can essentially replicate this formula. This enhancement demonstrates . Craig's delivery and knowledge was outstanding. So, to help partners create new sources of value and enable expanded growth, while helping ensure that customers have an optimal experience, Cisco offers the CX Success Portfolio. A critical step in passing the Specialization Audit is demonstrated customer success . Now they can quickly eliminate malware with a few clicks. New York, NY 10119 Key new offers Cisco is announcing today include: Business Critical Services (BCS) 3.0: Packaged expertise, analytics, and insights guiding . Newgen worked with Cisco CX to de-risk the full lifecycle of the advanced cyber threat problemgaining deep visibility, context, and control to rapidly detect, contain, and remediate advanced threats if, or when, they evade front-line defenses. With 85 percent of organizations adopting a cloud-first principle by 2025 1 and 89 percent of CIOs agreeing that . You can sign up here to register your interest in PLS. Engage with Cisco experts and open discussions--we will help you meet your objectives. M5J 0B8 Toronto, Canada. Register here. The result is a diluted value proposition, reduced margins, and quite frankly a future struggle for survival. The Cisco Customer Experience (CX) team has an answer, helping Cisco partners transform from a traditional product resell business model to a value-added lifecycle growth model and helping them to help their customers extract the most value from their investments. We are absolutely committed to our CX Partner-led strategy, with partners contributing 90% of Ciscos overall bookings. Proven experience in security services, sales, or consulting - with a strong track record of progressive . Cisco's Customer Experience Specialization enables Cisco Partners to be recognized as trusted providers in an increasingly SaaS and recurring revenue marketplace. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 . With their vision to provide integrated solutions in order to be the first-choice bank to customers, Allied Bank . The Webex Customer Experience platform of solutions provides enterprise-grade capabilities for building fully connected and satisfying interactions for customers. For business and security leaders struggling to . No, 2 Jian Guo Men Wai Avenue Partners can look to Cisco as an example of how they might evolve themselves. Cisco CX Cloud is the digital experience for Success Tracks. Embed zero trust across the fabric of your multi-environment IT by securing access in a way that frustrates attackers, not users. . I understand I can unsubscribe at any time. Services from Cisco Customer Experience can help you get the most from your technology investments with guidance and data-driven insights. This makes a focus on customer experience critical to your success. Cisco sales and support teams engage . As of October 1, 2020, you will need to renew your Customer Experience Specialization and ensure all current requirements are met. The Cisco Customer Experience Technology Practice specializes in crafting Security solutions to solve complex business problems. The project entailed strengthening cyber security detection and response, including threat hunting capabilities, to better respond to new and advanced threats. To acknowledge a critical role in the customer journey to a cloud-first world, we're Reimagining Applications with Full-Stack Observability (FSO) to help our customers deliver the best end-user experience. Cisco Global Customer Experience (CX) Partner Success ALL IN at Cisco Live. It also presents tremendous opportunity to deliver value-added services after the initial purchase, helping customers achieve their business outcomes. and secure his network infrastructure and enhance customer experience. Ultimately through the Cisco CX Success Portfolio and adopting the lifecycle selling framework, Cisco has discovered that over a five-year period partners on average can see a 2X increase in revenue, as shown in Figure 3. 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