Browse all jobs Who We Are Our team is self-motivated, achievement-focused, and passionate about technology. Customer Experience Specialization Develop your customer success practice Develop new skillsets to drive recurring revenue and build a sustainable lifecycle practice. Posted30+ days ago Customer Success Engineer, Parsec new Unity Technologies Remote in Vancouver, BC . There have never been more opportunities for a career in customer service than now, so if you're thinking about starting or furthering your career in 2021, consider working as a CS Manager. Cisco was founded in 1984. Cisco is a global company that designs and sells a broad range of technologies across . Identify and work with account teams on cross-sell and up-sell opportunities. Align with key customers with escalated concerns on a one-to-one basis, coordinating the necessary activities and stakeholders for a successful outcome. Account management experience. Sales - Services, Solutions, Customer Success. Collaborate with the digital success teams, business units and product management teams to build digital campaigns aligned to customer needs. Get the inside scoop on landing a job at Cisco. Get a free, personalized salary estimate based on today's job market. An exceptional Customer Success Manager strives to understand enterprise security needs and is a guide, ensuring the best possible Kenna Security customer journey. 2+ years of work experience in an equivalent capacity, Excellent communications skills (both written and verbal), A true passion for customers and customer success, Experience with SaaS-based applications and services, Experience working with Salesforce/Gainsight is a plus, Self-Starter / High Energy / Positive Attitude / Customer Focused / Detail Oriented, Bachelor's Degree or equivalent experience, Strong customer service, management, listening, and presentation skills, Ability to balance multiple disparate tasks. At Cisco, each person brings their unique talents to work as a team and make a difference. Generate enthusiasm and participation in beta tests, customer webinars, and customer advocacy opportunities. Responsibilities for customer success. . The estimated total pay for a Customer Success is $95,394 per year in the United States area, with an average salary of $68,416 per year. Track accounts to identify churn risk and take action to eliminate that risk. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's Customer Experience (CX) organization. ), account teams and partners. Manage Customer relationships at all levels, including C-level and Executives. Be a guide, mentor and coach to your team. Customer Success is a highly visible role as CSMs are the owners/drivers of adoption, outcomes, advocacy, and renewals while helping to identify expansion opportunities. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. Early in Career. Not only does it require customer interactions, but it also puts you in direct contact with Product, Sales, Renewals, Marketing, Engineering, UX, and Support. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. As part of Customer Success you will maximize the impact of technology for a specific customer or domain. Automate Customer Success Management. We are looking for a Customer Success Manager (CSM) to take ownership of the Customer Success program and drive greater customer value by bringing Cisco Meraki's best ideas, innovations, and capabilities to our highest value customers. Requirements. Feb 2014 - Jun 20151 year 5 months. Posted 10:37:01 AM. . With the transformation to software subscription, CX is critical . Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. The organization's headquarters are in San Jose, California, United States. Shown business and technical expertise and extensive customer service engineering experience. Align and collaborate with business units and enablement teams to deliver packaged end-to-end customer success blueprints and supporting assets to partners and customers. Bonn Area, Germany. You will have the opportunity to use, showcase, and grow your program management skills, drive internal changes to better serve our customers, and be part of an amazing team of fun, energetic, and dedicated Customer Success Managers! Get alerts to jobs like this, to your inbox. The Client Success Manager (CSM) in the Cisco Customer Success organization will play a key role by being the "voice of the customer" as they adopt Cisco software solutions. Excellent working relationships with other customer service organizations within Cisco and with appropriate business units. Cisco Customer Success Manager (DTCSM) v2.1, Cisco Training If you want to maximize your likelihood to maintain customers' loyalty while successfully optimizing their lifecycle journey, this is the course for you. Exceptional English and Spanish, written and verbal communication skills and comprehension. Fast & Free job site: Customer Success Manager mit Schwerpunkt Cisco Software job Nrnberg, Bayern Germany, Customer Service/HelpDesk jobs Nrnberg, Bayern, Germany. Jobs; 8. Accessibility for Applicants with Disabilities. Cisco - Senior Customer Success Manager - UK - London - At Meraki, we are making IT easier, faster, and sm - CareerCast.com Now, this is slightly different from your typical Customer Success role. This role is responsible for working with sales, pre-sales, services, and channel teams to plan and organize customer success strategies. Full-time (3941) Contract (100) Part-time (44) Temporary (33) Internship (2) Location. The successful leader in this role will positively impact their customer's business and will provide considered insights to Cisco cross-functional stakeholders. Function as the voice of the customer and provide internal feedback on how Umbrella can better serve our customers. As an UmbrellaCustomer Success Manager, you will act as a trusted advisor and work with new and existing accounts to ensure they are successful with and delighted by Umbrellas products and services. Provide the content and resources needed to accelerate customer business value. This is a chance to build your career and leverage training, mentoring and exposure which can lead you to multiple roles in the Customer Success department. Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Email. At Cisco, each person brings their different talents to work as a team and make a difference. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply to Customer Success Cisco jobs now hiring on Indeed.com, the worlds largest job site. Apply to Customer Success Manager, Account Manager, Operations Analyst and more! Supervises the activities of 15+ engineers, with responsibility for results in terms of customer satisfaction and delivery assurance. You need to apply for this post through online mode before the last date. Apply to Customer Success Manager, IT Project Manager, Operations Analyst and more! Function as the voice of the customer and provide internal feedback on how Umbrella can better serve our customers. Customer Success Specialist. For personal touch points, you will utilize account management, relationship building skills, to help increase the product value for each selected customer. Ensure that the quality and responsiveness of touchpoints are consistent with the Umbrella customer journey. We help take on the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Customer Experience (CX) Customer Success Specialists (CSS) are a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. Collaborate with the digital success teams, business units and product management teams to build digital campaigns aligned to customer needs. Junior Level Management $95k-119k yearly est. ThousandEyes - Customer Success Specialist (Mexico XI), ThousandEyes - Customer Success Specialist (Mexico IX), ThousandEyes - Customer Success Specialist (Mexico X), Sales Strategy & Insights Analyst MBA (Full Time) United States, Senior Cybersecurity Sales Specialist (XDR Focus), Virtual Sales Specialist - Enterprise Networking Group, China, Associate Sales Engineer (Full Time) United States, Accessibility for Applicants with Disabilities, Sales - Services, Solutions, Customer Success. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. Bridging the gap between Sales and Services, a s a Customer Success Specialist you . actively participating in the global CSS Community where they collaborate with their peers to share best practices and customer success stories. Get email updates for new Customer Success Manager jobs in United Kingdom. Based on the West Coast (Seattle-based strongly preferred) Why Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. We anticipate customer needs, and act quickly to find the best solutions. Identify and work with account teams on cross-sell and up-sell opportunities. You're innately curious, empathetic, and organized so you can wear multiple hats each week. Search open opportunities to put your skills and career goals to work for you and Cisco. Questions; Interviews; Cisco Customer Success Manager monthly salaries in Singapore. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. We connect everything people, process, data and things and we use those connections to change our world for the better. Success in this role requires an understanding of customer requirements and business metrics, and an aptitude for influencing and guiding internal stakeholders as well as customers and partners. We help solve business challenges with network-centric solutions that accelerate customer and partner success and dedication. Sales Strategy & Insights Analyst MBA Full Time. Cisco is looking for the post of Customer Success Specialist for its various positions. Log in. Nonetheless, some common responsibilities are shared by most Customer Success Execs: Provide technical support and ad-hoc training to customers who use the company's product, replying to inbound queries. . Networking Opportunities: It's naive to seek guidance when preparing for the 820-605 . Works with little or no direction and is mindful of interpersonal goals and objectives. Excellent presentation skills, experience presenting at C-level preferred. . Ability to clearly and concisely articulate technical matters to third parties. Cisco Customer Success Manager (DTCSM) Exams and recommended training Cyber Monday Sale Take advantage of amazing deals on Cisco Customer Success Manager certification training. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Conclusion You will have an opportunity to lead, influence and challenge our robust teams. Cisco Off-Campus 2020 Recruitment drive for Freshers: Cisco has published the latest jobs openings 2020 for fresher candidates for Customer Success Specialist. Our goal is to protect and mitigate the spread of . You will have the opportunity to use, showcase, and grow your program m anagement skills, drive internal changes to better serve our customers, and be part of an amazing team of fun, energetic, and dedicated Customer Success Managers. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Computer Hardware Manufacturing, Software Development, and Computer Networking Products. Act as high level of technical escalation within Customer Operations and support the internal operational entities toward problem resolution on Cisco CC products. Perform data insights to identify trends and gaps in driving customer success. The health and safety of Cisco's employees, customers, and partners is a top priority. Visit your profile to update your resume, apply to saved jobs, or view status on your job activity. Help identify and work with account teams on cross-sell and up-sell opportunities. For our digital touch, you will focus on data telemetry and customer insights to develop proactive communication and programs for the masses. Fast & Free job site: Customer Success Manager mit Schwerpunkt Cisco Software job Dresden, Sachsen Germany, Customer Service/HelpDesk jobs Dresden, Sachsen, Germany. Provide Level 3 support in Run Phase for Cisco Call Centre products in the areas of: Independently identifies issues and resolves problems that impact strategic direction. Generate enthusiasm and participation in beta tests . Become a Cisco partner Already a partner? The Customer Success Executive (CSE) role is a highly visible, strategic leadership role within Cisco's new Customer Experience organization working with our most strategic customers. The team tackle the most difficult technical issues for the entire range of Cisco technologies. Shop and save Train and study The best way to prepare for the certification is to take the Cisco-approved training: Perform data insights to identify trends and gaps in driving customer success. You're innately curious, empathetic, and organized so you can wear multiple hats each week. Our goal is to drive adoption, identify risk and connect with our customers to best understand how to increase the value of their investment. Understanding of networking technology and good technical knowledge of company products. We connect everything - people, process, data, and things - and we use those connections to change our world for the better. This position is for you; the creative, collaborative, ambitious problem solver. Lead web-based new product on . The estimated base pay is $101,395 per year. The CSM will collaborate with the cross functional groups across the organization to further develop . These numbers represent the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Here are the four levels in the course: CCSM Level 1 focuses on engaging, managing, and retaining customers, and designing plans, and building business reviews for onboarding success. Follow Get weekly updates, new jobs, and reviews. Copyright 2008-2022, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our work is deeply significant and dynamic and our customers depend on us to solve sophisticated issues and keep their networks humming. Job Function To see all 87 open jobs at Cisco, click here. Job description: Cisco is conducting an internship for Engineers in Bangalore. As an Umbrella Customer Success Manager, you will act as a trusted advisor and work with new and existing accounts to ensure they are successful with and delighted by Umbrella's products and. Get the inside scoop on landing a job at Cisco. Get started with your Free Employer Profile, Customer Support Engineer - Level 1 TD&R - 1386137, Project Specialist/Manager (Full Time) United States, Project Specialist (Intern) United States, Public Funding Advisor - Southeast Operation, Public Funding Advisor, Gold Coast Operation, Sales Development Representative (sourcing req only), Fed Ramp Technical Product Owner - CX Cloud Transformation, Contract Management Office - Partner Coordinator, Technical Consulting Engineer - Nexus R/S (1383409), Customer Experience (CX) Security Go-to-Market Manager, Developer Advocate - Secure the Enterprise, Architecture Manager - Supply Chain Transformation, LANSW/Architecture Escalation Leader - 1380792, Go To Market Business Analyst - Supply Chain Transformation, Technical Consulting Engineer- ID 1369977, Field Account Development Representative- Umbrella, SLED Contract Management Office - Contract Manager, Leader, Central Operations Services (GMO), The Ultimate Job Interview Preparation Guide. Customer Success Managers make an average of $85,000 a year, but this number can fluctuate depending on your experience, location, and company. Upload your resume - Let employers find you Cisco Careers Customer Success Manager jobs Sort by: relevance - date 680 jobs Sr Dir, Wireless Core Engineering new SPECTRUM 3.3 Hybrid remote in Greenwood Village, CO 80121 +1 location Actively and consistently supports all efforts to simplify and enhance the customer experience. Generate enthusiasm and participation in beta tests, customer webinars, and customer advocacy opportunities. Oversee customer on boarding and efficiently guide the customer . The team tackle the most difficult technical issues for the entire range of Cisco technologies. We connect everything - people, process, data, and things - and we use those connections to change our world for the better. 56d ago 4.9 Portfolio Relationship Manager, Cisco Investments Cisco Relationship Manager Job in San Jose, CA Job Type. Get notified . Complete ownership of Customer Experience (CSAT) with the service your team provides, Connect with customers to ensure they are receiving the right support from your engineers, Critical issues management: Field Escalations case ownership, Look out for latest in technology and ensure that your team is well positioned to support the changing needs of the marketplace, Liaison with Engineering to build product knowledge in the support team and provide feedback from the field on products/solutions to Engineering, Continuously innovate service and processes to ensure that we remain the best. Netformx SuccessXpert is a Cisco Partner-ready Customer Success Management tool that enables Customer Success and Customer Experience teams to quickly pass the CX Advanced tooling audit and continuously manage their Customer Experience (CX) motions. . Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. Cross-Team Collaborator & Influencer: Work across internal and external teams of alongside the architect leads to proactively encourage technical . Find salary details, reviews & interview tips to help you find a job you love. You let your work speak for itself, as you tend to go the extra mile to achieve your goals. Research, collaborate, and implement new success programs for scale that increase customer engagement and rate of renewal associated with segment. By creating this job . The pay scale may differ according to a particular individual's location, organization, skills, and experience. Inform customer on technical progression, if/when required. Industries. It's your one-stop-shop for everything related to the role of Customer Success Manager. Collaborate with Sales and Channel teams to understand the business relationship between . Cisco COVID-19 Vaccination Requirements The health and safety of Cisco's employees, customers, and partners is a top priority. We seek a strong leader and communicator with a good understanding of technical support in role of Manager. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco COVID-19 Vaccination Requirements This employer has claimed their Employer Profile and is engaged in the Glassdoor community. You will discover an innovative, flexible and award-winning working environment using the latest Cisco technology to enable and empower you to perform to the very best of your abilities. This role is responsible for working with sales, pre-sales, services, and channel teams to plan and organize . It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. This position is for you; the creative, collaborative, ambitious problem solver. Be you, with us! Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. This role lets you interact with all parts of the business. This role resides within the Cisco Customer Experience (CX) organization, one of Cisco's fastest growing teams. See who you know. Snapshot; Why Join Us; 6K. Our engagement model is a mix of both personal and digital touch points in order to manage our book of business at scale. Lead customer implementations using DocuSign best-practices and use product knowledge and insights to inform customers' deployment plans. You are passionate about helping others, influence effectively, and you believe in sharing what you learn with those around you. Explore Cisco Customer Success Manager salaries in Singapore collected directly from employees and jobs on Indeed. #WeAreCisco. The Client Success Manager (CSM) in the Cisco Customer Success organization will play a key role by being the "voice of the customer" as they adopt Cisco software solutions. CX is a team of extraordinary technical guides whose #1 focus is to deliver premier customer experience. Referrals increase your chances of interviewing at Cisco by 2x. Per the reports generated in 2021, the corporation employed 79,500 workers. . In this position, you will be responsible for customer happiness and employee engagement. Work closely with Product and Engineering to identify improvement to the Success methodology. The average Cisco Customer Success Manager salary in the United States is approximately $166,101 per year, which is 142% higher than the national average. Demonstrates strategic skills. Our engineers are among the most competent in the business and a significant number of them are CCIEs. Self-motivated, forward looking, and innovative teammate who strives to inspire customer loyalty Track record of owning customer relationships, including implementation, renewal, and. Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business. Customer Success Manager at Cisco Meraki (Remote) Sorry, this job was removed at 11:04 a.m. (CST) on Monday, November 14, 2022 View 12168 Jobs Find out who's hiring remotely Nationwide See all Remote jobs Nationwide View 12168 Jobs Apply Now Save At Meraki, we are making IT easier, faster, and smarter by building technology that simply works! 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Articulate technical matters to third parties job function to see all 87 open jobs at Cisco to work you. So you can wear multiple hats each week customer and provide internal feedback on how Umbrella can better serve customers... Achievement-Focused, and implement new Success programs for the better to help you find a job at,., Parsec new Unity technologies Remote in Vancouver, BC to saved,! Work as a team of extraordinary technical guides whose # 1 focus is to protect and the., IT Project Manager, Operations Analyst and more churn risk and take action to that! At Cisco, each person brings their different talents to work for you and Cisco business value make! Lives, plays and learns, but our edge comes from our people ensuring best. To share best practices and customer Success Specialist for its various positions job description Cisco... Help solve business challenges with network-centric solutions that accelerate customer and partner and! 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