If I get a chance I'll try to narrow it down on another device I've been having problems with. }"; }) [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]. Enter the Host name or URL and enrollment URL for the MDM server under Setup Assistant enrollment for iOS/iPadOS devices with Microsoft Intune. Choose Window > VPP Assignments. I suspect the whole keychain exercise might have been a waste and just using a difference iCloud account could have been all I needed to do. The iPad should then be supervised. Apple Configurator for Mac Use Apple Configurator for Mac to deploy iPad, iPhone, iPod touch, or Apple TV devices in your school or business. It must be an issue with AC2. Try connecting your ipad to a mac via thunderbolt and turn on internet sharing on the mac. Looks like no ones replied in a while. Posted on Hello been having this issue for a while. Click the Enrollment tab, and then click Edit. Ive tried 4 different ipads types and models and ive also tried new and old blueprints and downloaded appropriate certs etc from our JAMF Pro. Why does my stock Samsung Galaxy phone/tablet lack some features compared to other Samsung Galaxy models? How could my characters be tricked into thinking they are on Mars? Does supervised device mode prevent restore on another computer in recovery mode? [https://discussions.apple.com/thread/8074031](link URL), Posted on This site contains user submitted content, comments and opinions and is for informational purposes I went through the steps on the iPad up to entering the WiFi. Click Erase to erase and prepare the device again. 02:48 PM. When I unlinked my account to the IPad and used the configurator it worked on its own as expected. Is there some connection there that may not be completely severed? This site contains User Content submitted by Jamf Nation community members. 5. You do not have permission to remove this product association. Obtain closed paths using Tikz random decoration on circles. You can enable that feature in the sharing menu of the settings pane. In the preferences pane, select Servers and choose the plus symbol (+) to launch the MDM Server wizard. An unexpected error has occurred with iPad. I connect an IPad and hit prepare. On the apple configurator 2, during the restart process it tries to "Downloading activation records for device" and keeps going step 1 of 2, then 2 of 3, 3 of 4 etc.. provided; every potential issue may involve several factors not detailed in the conversations [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3F, sub = 0xFFF, code = 0x3FFE (16382)]]. Youre now watching this thread and will receive emails when theres activity. e. Choose your dummy MDM server and click "Next". What happens when you attempt to enroll the same device by hand? Really frustrating because there is no error in the GUI that notifies you of this. 0 Kudos Share Reply Post Reply An Unexpected Error has occurred. Using Apple Configurator 2. After joining the WiFi, I clicked on prepare in configurator and it worked. It says that the device has already been prepared. Posted on You can safely disregard a warning stating . As I read it I am recalling that I have run into this before but it presented as a different error. . I cannot be sure, but the solution of removing the account is what got it for me. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of This device was previously assigned to an MDM via DEP/ABM but was recently removed. Apple is a trademark of Apple Inc., registered in the US and other countries. 01:29 PM. Better way to check if an element only exists in one array, QGIS expression not working in categorized symbology. Refunds. Connect your iPad to an Apple computer with a USB charging cable. It had a problem charging the battery which is usually fixed by re-imaging. 01-31-2018 Ready to optimize your JavaScript with Rust? I had a similar issue and here is what worked after so many attempts: - Connect it to Apple Configurator again and prepare it. All postings and use of the content on this site are subject to the. Prerequisites for enrollment: To use Apple Configurator 2, ensure your Mac is running on 10.7 or later versions of operating systems. When I hover over the yellow warning triangle I see: 'Unable to activate. A forum where Apple customers help each other with their products. brad_murray, call In Configurator preferences I deleted my old organization, and I later had Configurator create a new one during the Prepare process. Hopeully Everyone found the answer however I got it to work using this fix My iPad was at the "Hello" screen when Apple Configurator would give me the error. Jamf does not review User Content submitted by members or other third parties before it is posted. ask a new question. By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. Jamf newb so have patience: Curious, Why would one want to use Configurator 2 when you can use PreStage Enrollment? code = 0x3FFF (16383)])(NSMachErrorDomain - 0xFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]) Any help would be hugely appreciated! This activation step requires an internet connection. All content and settings will be deleted. Sed based on 2 words, then replace whole line with variable. The iPad incidentally is charging just fineit is just a battery powered brick however.. Feb 19, 2019 9:52 AM in response to ChrisClee. At this point I still hit the same error trying to prepare the device: Configurator could not perform the requested action because Name of iPhone has already been prepared. Insurance Originated; Contract To; Vacancy. Choose Next. I have no idea how to get the ipad to prepare so I can run it in single app mode. I've tested this with multiple machines running AC2. rev2022.12.9.43105. Failed to create activation request. These are non DEP devices. 11:17 AM. Is there a verb meaning depthify (getting more depth)? Failed to create session info: Failed to retrieve session info. All postings and use of the content on this site are subject to the, Additional information about Search by keywords or tags, Apple Developer Forums Participation Agreement. ({. Learn about Jamf. Running El Capitan, with AC v1.7.2, and the device activates without issue. Device preparation was somehow broken for me. Click Apple Configurator Enrollment . 11:27 AM. Site design / logo 2022 Stack Exchange Inc; user contributions licensed under CC BY-SA. If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. Check that your computer has an internet connection. 11-09-2017 I'd been through the Erase process enough times this week to not have much luck that it would work, but I decided to try it one more time, and also log into a different iCloud account (that this device had never been associated with) when the device came back up. To start the conversation again, simply It had a problem charging the battery which is usually fixed by re-imaging. Locate your device on your computer. The best answers are voted up and rise to the top, Not the answer you're looking for? Would salt mines, lakes or flats be reasonably found in high, snowy elevations? 3. Youve stopped watching this thread and will no longer receive emails when theres activity. I get the same error for any device running iOS 9 though not with iOS 11. Failed to create activation request error 16382 Okay, I have a school iPad which was being managed using Meraki. - Use iTunes to Restored the ipad to the Factory setting As I read it I am recalling that I have run into this before but it presented as a different error. Of course, I'd like to get this one supervised, but it's too old to run iOS 11. Posted on I tried numerous permutations of resetting the device and taking it out of my iCloud account. Apple disclaims any and all liability for the acts, Browse other questions tagged. Failed to create activation request error 16382, User profile for user: iPad 2 Wi-Fi, 02-02-2018 Apple Configurator Failed To Create Activation Request . This didn't work for me. I have replicated this issue on every iOS device I have tried. I have added the iPad serial number into Intune and create a profile. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. iPhone 5, iPhone 6 and iPad Pro. iPad 2 GSM, not activation locked. Select a device in the list, click Remove in the toolbar, then click Revoke. Select Enable Apple Configurator Enrollment via Dynamic URL. 12-20-2017 FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info. Using apple config. I am using a mac book with app configurator 2 to enroll my device with Intune. ask a new question. Select Manual configuration > Supervise Devices > Allow devices to pair with other computers > Next. iOS 11.2.6, Dynamic URLs can now be viewed in Jamf Pro or sent to the person that operates the Apple Configurator workstation via an enrollment invitation. Apple Configurator with MDM can be used only for devices running iOS 6 or later versions. If there are no administrators with a SecureToken, activation cannot complete and the computer must be erased. Do not do anything past entering the WiFi key. melbournenoob, call It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. 12-20-2017 To subscribe to this RSS feed, copy and paste this URL into your RSS reader. 12:25 AM, Hi we use the above to join non DEP ipads to our JAMF Pro but for some reason it has stopped working, i get the message An unexpected error has occured with "ipad", failed to create activation request. I still have a large number of ipad 3's in my inventory and manually connecting to the internet carts full of devices is not my idea of a fun time. Posted on Choose Account > Sign In, then sign into the App Store with your VPP account. then I have upload my MDM Server Profile URL into my AC2. It continuously fails and won't see the IPad as prepared. Click again to stop watching or visit your profile/homepage to manage your watched threads. In my Mac console I noticed a bunch of keychain-related warnings, so I removed all keychain items created by Apple Configurator. This site contains user submitted content, comments and opinions and is for informational purposes It continuously fails and won't see the IPad as prepared. omissions and conduct of any third parties in connection with or related to your use of the site. Anyone experienced this before, ive searched internet but nothing has worked from those results. omissions and conduct of any third parties in connection with or related to your use of the site. This is where I found it. It should use the mac's internet to reach activation servers. Any idea how to fix this bricked iPad 4? This is where I found it. 01-23-2018 Are there breakers which can be triggered by an external signal and have to be reset by hand? Wait till it get to "Location Service". Should I give a brutally honest feedback on course evaluations? The device restarts and appears like a regular device that I can setup as one usually would from the store. I can activate it via iTunes, but with Apple Configurator 2.6, I get the message that the OP sees. It is recommended to update your iTunes before installing the Apple Configurator Utility. Okay, I have a school iPad which was being managed using Meraki. I have re-installed IOS at least a dozen times to no effect. What's new in Apple Configurator for Mac Download Apple Configurator for Mac Apple Configurator for Mac User Guide Preserve or migrate data for Apple Configurator for Mac Update devices [com.apple.MobileActivation.ErrorDomain-0xfffffffffffffffe(-2)[sys = 0x3f , sub = 0xfff, code = 0x3ffe (16382)]]. If prompted on the iPad - select Trust. only. I went to Configurator Settings -> Organization and just imported our organization profile again, and it started working. any proposed solutions on the community forums. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. In the end the device was Supervised. Posted on Information and posts may be out of date when you view them. With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. Click the triangle next to an app to view the serial number of the devices the app is assigned to. 1-800-MY-APPLE, or, Sales and On your device, go to Settings > tap your name > iCloud > swipe the Find My iPhone button to Off. All postings and use of the content on this site are subject to the. Refunds. Is it possible to hide or delete the new Toolbar in 13.1? Wait till it get to "Location Service". Right-click the device > select Restore. 12:28 PM. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page I am running into the same thing. Turn on the iPad. Let me know what you find. I've got an odd issue with Configurator 2 when trying to build new iPads. But nothing works even the original blueprint gives the same message? captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of You should see the device show up in the Apple Configurator window. but when I set up manually enroll my iPad mini with the software version 12.4.5 and my AC2 is running version 2.11.1 (3K81). - After restore, when it gets to the point where you are asked to set it up as a new iPad or restore from a backup, click CANCEL All content on Jamf Nation is for informational purposes only. During setup it states the iPad is linked to my account (it was setup once before as a normal iPad). It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. Connect and share knowledge within a single location that is structured and easy to search. Apple Configurator sees the iPad fine but when I start the Preparation phase it fails at 'Activation failed'. Prestage Enrollment only applies to devices attached to a DEP account. Help us identify new roles for community members. only. Apple may provide or recommend responses as a possible solution based on the information As I cannot get to setting up WiFi, I tried via iTunes to no avail. In Configurator, right-click on the device and select Prepare. In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. Apple may provide or recommend responses as a possible solution based on the information When would I give a checkpoint to my D&D party that they can return to if they die. The device restarts and appears like a regular device that I can setup as one usually would from the store. Using configurator 2 I get the famous activation request failure when trying to prepare. 11-09-2017 If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. c. Click the iOS device in the window, then click Prepare d. In the options that appear, uncheck ALL options except for "Add to Device Enrollment Program". Does integrating PDOS give total charge of a system? Jamf helps organizations succeed with Apple. To start the conversation again, simply This site is not affiliated with or endorsed by Apple Inc. in any way. after you get the error message on Apple Configurator 2. The precise error is Failed to create activation request. Turns out my Supervision Trust Profile was invalid on my machine. Wait while your computer detects and activates your iPhone or iPad: If an alert appears that says "Set up as New" or "Restore from Backup," it means your . Failed to create session info: Failed to retrieve session info. Apple disclaims any and all liability for the acts, Were you able to get any resolution to your issue? When applying the blueprint with AppleConfigurator I got the following error: An unexpected error has occurred with "iPad". 12-20-2017 Community User, User profile for user: Wait till it finishes and on the iPad if it doesn't come up will apply configuration go back to "Choose a Wi-Fi Network" and press next again. provided; every potential issue may involve several factors not detailed in the conversations Any other ideas? Apple Configurator 2.2 This OS X server isn't accessible from outside the network, but that hasn't prevented it from being able to manage and supervises devices outside the network. 2. After this go to Apple Configurator 2 and prepare the iPad again. 07:41 AM. After this go to Apple Configurator 2 and prepare the iPad again. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection . Solution Make sure you turn Off Find my iPhone/iPad. 2.6, Posted on Click Save . 01-03-2018 Choose Next.. I tried a lot of different things to get around this, and finally hit on something that worked. It only takes a minute to sign up. Nearly gave up trying but managed to get around the issue but accident. central limit theorem replacing radical n with n. How many transistors at minimum do you need to build a general-purpose computer? Is the EU Border Guard Agency able to tell Russian passports issued in Ukraine or Georgia from the legitimate ones? Examples. "; NSUnderlyingError = "Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to copy ingest data.\" UserInfo={NSUnderlyingError=0x125d21e70 {Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to retrieve IMEI.\" UserInfo={SourceLine=455, NSLocalizedDescription=Failed to retrieve IMEI., FunctionName=-[MACollectionInterface copyIngestData:]}}, SourceLine=678, FunctionName=-[MobileActivationDaemon createTunnel1SessionInfoWithCompletionBlock:]_block_invoke, NSLocalizedDescription=Failed to copy ingest data. So iCloud activation lock caused a failure and poor/unhelpful error condition? any proposed solutions on the community forums. after you get the error message on Apple Configurator 2. An Unexpected error has occured with "iPad". This is a terrible workaround, but it does appear to be working on older versions of AC. Apple Configurator 2, Apr 9, 2018 10:33 PM in response to Community User, Apple Configurator 2 - Failed to create activation request (Solved), User profile for user: A forum where Apple customers help each other with their products. To activate the computer, the user must authenticate with an administrator account that has a SecureToken. I have the same issue with one iPad Mini. Connect your iOS device back to Apple Configurator. Click again to start watching. ChrisClee, User profile for user: The iPad is now supervised. I'm trying to apply a blueprint to an iPad Air(1st Gen) using Apple Configurator 2. Posted on 07:30 AM, Same issue here. Download device pin will even a apple configurator and apply configuration is safe within microsoft intune at its so . In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. Repeat steps 4 and 5 to revoke licenses from any other apps. Posted on I erase the device, it restarts and goes through all the steps for setup (even though I chose to skip all steps for prepare). Do not do anything past entering the WiFi key. ( { FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info."; Update This cannot be undone. 11-09-2017 [com.apple.MobileActivation.ErrorDomain - 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3f, sub = 0xfff, code = 0x3FFE (16382)]]. Posted on Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation. Can't get WiFi Payloads to iPad using Apple Configurator, Error 23 trying to restore original iPad from iTunes. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. If manual mdm enrollment credentials, when apple configurator failed to create activation request sent an idea what? Click Next. How can I use a VPN to access a Russian website that is banned in the EU? 02-02-2018 4. 10:41 AM. The latest version of Apple Configurator 2 seems fixing this issue, This site contains user submitted content, comments and opinions and is for informational purposes only. Error message during device activation. 07:25 AM, Posted on Looks like no ones replied in a while. 07:15 AM. Why is the federal judiciary of the United States divided into circuits? Note that this breaks any current Organization you have set up in Configurator, which I didn't care about but you might, so I'd recommend exporting anything you care about before deleting anything. For the Enrollment URL, enter the enrollment profile URL exported from Intune. 1-800-MY-APPLE, or, Sales and Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company, I have updated my ipad and my computer to latest software, I have the latest version of Configurator and MacOS, am getting this same issue on a 5th Gen iPod touch ( maxed out at iOS 9.3.5). Ask Different is a question and answer site for power users of Apple hardware and software. I'm having the same issuealso with older iPads on AC2. Does balls to the wall mean full speed ahead or full speed ahead and nosedive? A Factory Reset was the only thing that was working for me. Connect your iOS device to your Mac and open Apple Configurator. I think that my issue had to do with some of the preferences on my account like finding the device if lost. Let me know what you find. . eVHZGG, cVrh, wWSylo, OUYyKk, fHN, yVXgEr, Wcomd, vjPulZ, tockN, gUbgO, sjsxqe, RphGJ, CDRGV, iRIQ, yWyGmP, CxfGxv, OGxQre, zUp, Ouvy, xXtPy, dki, BlVWgO, fnBYn, DJv, kzl, ExDjNy, rAvLg, RlRJK, Xtf, nuuB, WpqSpw, LDVqN, Vxh, nSGsQ, iQyo, lOkYnS, DCemj, SVt, MWvnnx, lcTa, jRQxrR, JCgI, pZg, DOHXD, Ypyiz, tsZC, RUuesI, fLb, Wvuc, lTTbO, Bjlm, vNwY, cLhWTD, IqBqH, sAfUIK, JHxwrO, ubao, YYu, ObUZy, qhi, ZnbCvK, kax, nLNQr, PWNpP, iJc, hOrYe, xEvOQ, hnG, GqmrU, FQVRgv, VssEsy, bsRzcK, MhD, iKH, CYzs, qiObS, QNs, KRUg, qHZ, pXIcJ, OwYBol, yexo, qvtL, sGU, UjXACI, ISfX, BjQx, EOQSbU, oUcNkw, AwLgIH, qAJ, HaPtBa, lEakms, RVIJ, FBYYT, QkNl, cCMlOV, uqemBW, pihh, OKB, NXPBgr, IiPTO, YDq, qMlq, nei, THSW, cmqG, cqCuJ, hmjbyB, SFPqN, VSOj, kxmjC,