I will try it in my lab. So using a much older browser or emulation should work. Ensure Connection Monitor is selected from the Diagnostics Tool dropdown. I can't access the web management of the unit. If you need immediate assistance please contact technical support. Disable "Enable RC4-Only Cipher Suite Support" in the SW diag page. Today one of them locked up again. I've a Multiple SonicWall TZ400 on severals networks. I was given a hotfix firmware version from support initially. I was sent a cable from Sonicwall which I will try next time. I bought a TZ270 back in the summer. Ping tests all are fine when it is running normally. SafeMode is a limited Web management interface that provides a way to upload firmware from your computer and reboot the appliance. MySonicWall Login. 2. i tried to collect logs using the console port but was unable to. There are more logs available if you go into the diags site. Hope this isn't a trend That's pretty much the same symptom I had originally. With everyone working remotely these days there isn't always someone at the office to power cycle the device. But, evenif i connect my computer directly on the X0 with an ip defined like 172.24.20.100 - 255.255.255. It was still passing traffic but I could not get into the console. I would say we have to get the logs to identify the root cause and drive towards a permanent solution. I had sent log files from one of the devices to support . I get a browser error that the connection is not secure and the browser won't connect. Do you have HTTP/S or SSH management enabled on any other interface? When the unit freezes up I get a call that the phones are acting odd, and the network is "slow". Supposed to get replaced soon anyway. If you continue in IE8, 9, or 10 you will not be able to take full advantage of all our great self service features. MySonicWall: Register and Manage your SonicWall Products and services. So I followed these steps: https://www.sonicwall.com/us/en/support/2213.html?fuzeurl=https://www.fuzeqna.com/sonicwallkb/ext/kb. On one of them, i change the IP of X0 Interface with IP 172.24.20.251 - 255.255.255.0 - no GTW. Welcome to the Snap! There is not a technical support engineer currently available to respond to your chat. Can't connect to sonicwall 2600 console through web browser. All rights Reserved. They reported they cannot find anything that would cause the device to lockup. If yes, are you positive HTTP/S management is enabled on that interface? I know, there is a new update, but I haven't scheduled it yet. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Upgrade SW firmware. To create a free MySonicWall account click "Register". This is my first Sonicwall device, and at this point, I'm waiting for a reason to buy another one for a different client who needs a firewall. NTI, since then, have you experienced lockups or has it been very stable? I have a wifi linksys device that plugs in at 1GB to the 270. We have the TZ370 configured in a HA setup. The configurations were manually entered and not copied from another Sonicwall. Next time, along with TSR I would recommend you to collect the tracelogs and system logs from the appliance and attach those to the support case for better dig on the issue. Reset would still create the same problem. Both are fully licensed with various security services enabled. The default terminal settings on the firewall are 80 columns by 25 lines. How? We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. Oddly, I created a support ticket for this and after 24 hours of waiting for a tech to be assigned it now shows "Pending Closure" I have no idea why, there is no input from Sonicwall and I have not asked for the ticket to be closed. They were eventually rebooted by manual power cycle. Regards. Privacy. Also of note, the two that did are locally managed, the others that didn't are cloud managed. I try in HTTP, HTTPS and with the port definied for the connexion (444) Nothing! ; Click the red button under Connection and click OK to establish the connection. Go to Site-to-site VPN > IPsec. Can you please select the individual product for us to better serve your request.*. To use the CLI on a serial connection or in an SSH management session, you need to use a terminal emulation application (such as Tera Term) or an SSH Client application (such as PuTTY). I believe there is something defecting in the software, though in monitoring it during the last month there was no memory leaks that I could detect from any of the logs. Copyright 2022 SonicWall. Combining high-speed threat prevention and software-defined wide area networking (SD-WAN) technology with an extensive range of networking and wireless features plus simplified deployment and centralized management, the Gen 6 TZ series provides a unified security solution at a low total cost of ownership. Since when the issue persists? The following features can only be configured in the SonicOS management interface (Web UI): Table 170. If yes, you can use the IP address of the default gateway on your machine and log in to the firewall. Sorry to hear that the issue happened once again. The original SonicWall console cable. To ensure the best display and reduce the chance of graphic anomalies, use the same settings with the serial terminal software. I have an older version of Firefox just for this issue on my Sonicwalls. @ALB_inPT if you still have your device and need to get to the logs, walk through this while the unit is working. unit when it was frozen. But, evenif i connect my computer directly on the X0 with an ip defined like 172.24.20.100 - 255.255.255.0 - 172.24.20.251 (Gtw), it's not possible to connect to it. again, there was no way to log into the 270 when this was happening. Use the standard ANSI setting on the serial terminal software. On average it has been about 2 weeks between lockups. Are these TZ's a new deployment or settings copied from a SonicWall to these? We ran into a problem with your browser settings. I try in HTTP, HTTPS and with the port definied for the connexion (444). Click the Console tab. I hope you are connecting directly to the X0 interface without any switch in between to avoid any problems there. The configurations were manually entered and not copied from another Sonicwall. To sign in, use your existing MySonicWall account. I have same problem with TZ370. RJ-45 to DB-9 serial cable pin assignments. I have about 4 machines and 6 YesLink phones going through a hub that plugs into the270. It locked up yesterday. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. The device terminal settings can be changed, if necessary. Username or Email address. RJ-45 to DB-9 serial cable pin assignments. Here are a couple of ways you can return to where you were interrupted: 2022 Quest Software Inc. ALL RIGHTS RESERVED. Sonicwall's own support won't provide them or even a SKU to order them. To create a free MySonicWall account click "Register". Have had a number of freezes, all happening about 20 to 30 days apart. You can find suitable, free terminal emulators on the Internet. How to test I am not putting it back online until I can get some answers. You can use an SSH client to access the CLI by connecting to the appliance with an Ethernet cable. For Gen 6 use 6.2.4.x or later. You can manage the appliance securely from your Web browser using HTTPS by connecting to either the LAN or WAN IP address of the appliance, directly or over the network. I had another lock up today on a TZ370. Im using the latest firmware on Sonicwall. I have a TZ250 that I learned recently reboots weekly and was told of this KB article https://www.sonicwall.com/support/knowledge-base/obtaining-diagnostic-logs-when-firewall-is-freezing/181109052342334/. ; The button should turn green, indicating that the connection is established. I have installed 2 TZ370's and 2 TZ270's and different customer locations. Has anyone else experienced lockups with these devices? Do you have a solution to recover a connexion on this port? All rights Reserved. Thanks Larry, I will try, but am very spooked about putting this unit back in production as the users are not happy with the downtime to date and I am not going to be physically anywhere near the offices for the next 30 days. Click OK.; Check packet filter rules. For instructions on how to restart your firewall in SafeMode, refer to Using SafeMode to Upgrade Firmware or see the Getting Started Guide for your appliance. Summary, Content Filter, Client AV Enforcement, Anti-Spyware, The SafeMode feature allows you to recover quickly from uncertain configuration states with a simplified management interface that includes the same settings available on the, For instructions on how to restart your firewall in SafeMode, refer to. You cannot use the CLI commands in SafeMode. Was there a Microsoft update that caused the issue? Be aware that unchecking this box will cause an immediate reboot of the SW. What about console, SSH or dare I say telnet. Be aware that unchecking this box will cause an immediate reboot of the SW. https://support.software.dell.com/kb/sw14207 I'll be attaching logs to the case. RJ-45 to DB-9 cable pin diagram. Requirements: A SonicWall UTM appliance. @ALB_inPT if it is truly not been activated - you can see that directly in the Request History - you can "force" the change in status by simply clicking Add Comment to the case directly in MySonicWall. NTI, have you been able to solved the lockup issue? I have a DB9 female cable plugged into the console port of the firewall to a DB9 female connection to a RS-232 cable with the USB end plugged into my laptop. I was not able to get logs using a console connection because the customer did not want to wait until I got there to gather the logs. I found out this happened about a month and a half ago while I was on vacation. To continue this discussion, please ask a new question. There are a number of features in SonicOS that cannot be configured using the CLI. To configure features using the CLI on a serial connection via the console port: 1 Attach an RJ-45 to DB-9 serial cable to the appliance port marked CONSOLE. This is very poor customer support by them. I was on site in Friday and spent from 5pm to 1am with support on site. This article describes capturing and saving the console screen output to a file using terminal applications such as Putty, Tera Term or SecureCRT. I see the TSR on the support case and it looks good with no violations. Feedback This is my first device after my 5 years break with those devices and I'm really disappointing because I remember them and they never get that problems before that was reason back to the roots. If not, are you positive that is the IP address you assigned to it? 2. This topic has been locked by an administrator and is no longer open for commenting. I lost my classical connexion on port X4 who was in 10.0x.x.x because of a rule. I was using a Cisco console cable but was unable to get it to connect. Did the support team not analyze the logs to locate the reason for the lockup? SonicOS features that must be configured in the management interface (web UI). I'm assuming old firmware on the SonicWALL is causing a problem. I told maybe I had issue with Switch VLAN configuration so I change switch and even separate VLAN to different port but after 2h Sonicwall lookup again. I want to ship it back to the factory and see if they can find anything wrong. Please share the support case number in which you got assistance from our support team. It is supposed to allow access to the CLI when the GUI does not respond. - 172.24.20.251 (Gtw), it's not possible to connect to it. https://www.sonicwall.com/support/knowledge-base/obtaining-diagnostic-logs-when-firewall-is-freezing/181109052342334/. So WTF. Category: Firewall Management and Analytics, https://www.sonicwall.com/support/knowledge-base/how-can-i-login-to-the-appliance-using-the-command-line-interface-cli/170505641032025/. When I flipped it back to the primary being the active device within a few minutes it would fail back to the secondary. To configure features using the CLI on a serial connection via the console port: 1 Attach an RJ-45 to DB-9 serial cable to the appliance port marked CONSOLE. You may want to try looking there. Since I carry a DB9 to USB adapter, I just carry a Cisco compatible console cable and a Sonicwall compatible one, and use whichever I need, when I need it. Two TZ570's we reportedly troublesome today, but I didn't deal with the issue directly. If the firewall crashes, or has an unexpected failover it is extremely important to gather as much information as possible about the firewall (s) and provide all the following details to support. From the side navigation of the SonicWALL web admin, select System > Diagnostics. On initial setup I change the SSL port to 4443 instead of 443. after rebooting the device now I can no longer get in using 172.168..254:4443 or :443. I have loaded the latest firmware and kept it up to date, and every time I reboot it appeared to be running fine. My only way to connect to my sonicwall is to connect to the X0 interface. Nothing else ch Z showed me this article today and I thought it was good. To connect a Mac OS X system USB port to the console using the built-in OS X Terminal utility, follow these steps: Step 1 Use the Finder to go to Applications > Utilities > Terminal. I believe the tech found a memory exhaustion entry in the trace log on my device. This KB outlines what steps you can take and all the data required for support to resolve a system crash as quickly as possible. The tech I worked with was able to get a log file by going into the diag console. They reported they cannot find anything that would cause the device to lockup. To verify, go to Policy > Access Rules, click the Matrix icon, and chose VPN to LAN or LAN to VPN.. Activate the connection Sophos Firewall. SonicWall console data can be useful to obtain vital information helpful for troubleshooting purposes. Type in the SMTP Port number to use for email service. Login with your MySonicWall account credentials. These devices are locally managed. If you do you can login via that and adjust settings you need. MySonicWall: Register and Manage your SonicWall Products and services. I've got a TZ 270 and it has been up for about 2 months. A reboot cleared everything for another couple of weeks. For Gen 5 use 5.9.1.x. We've attempted to make adapter cables based on their KBs but haven't had much luck. But first I would suggest putting your machine on DHCP while you connect to X0 and see if you are able to get an IP address. At this point, I am not recommending this product until I get some answers. Any idea how I can get into this thing without resetting it? Copyright 2022 SonicWall. I got the feeling that he knew what he was looking for even though he never said anything. Except mine wasn't passing traffic. you can also just make an adapter with an RJ45 cable and a keystone style jack, and RJ45 crimped end, to rewire the Sonicwall to the Cisco pinout and connect your existing cable. Secondly, when frozen it is impossible to access the management interfaces. Some pages require login to view, so you can also try, One Identity Safeguard for Privileged Passwords, Starling Identity Analytics & Risk Intelligence, Hybrid Active Directory Security and Governance, Information Archiving & Storage Management, Storage Performance and Utilization Management. Choose Connection for SonicWALL . I need to install my old Mikrotik again and take firewall with me. You can configure the Dell SonicWALL network security appliance using one of three methods: Configuring Features using the CLI on a Serial Connection via the Console Port Configuring Features using the CLI in an SSH Management Session via Ethernet Configuring Features using the Management Interface (Web UI) Use the standard ANSI setting on the serial terminal software. After that I told with support is fine and when I woke up in the morning problem appear again and I need to go on site. To configure the network interface general settings for one or more SonicWALL appliance, select the desired configuration from the following: Static Mode Transparent Mode Layer 2 Bridge Mode Layer 2 Bridge Bypass Relay Control Wired Mode (2-Port Wire) Tap Mode (1-Port Tap) Configuring WAN Settings Advanced Settings Computers can ping it but cannot connect to it. I've tried Chrome, Firefox, Edge, and IE - even Opera with no luck. I talked to support and was told they are unaware of any such issues. To sign in, use your existing MySonicWall account. Step 3 Enter the following commands to find the OS X USB port number: macbook:user$ cd /dev The fix once logged in, https://support.software.dell.com/kb/sw14207. To continue with us, please follow the below steps: From your browser, go to Setting -> enable Cookies and . For Gen 6 use 6.2.4.x or later. To configure features using the CLI on a serial connection via the console port: Attach an RJ-45 to DB-9 serial cable to the appliance port marked, RJ-45 to DB-9 serial cable pin assignments. I have updated both of the TZ370's to the latest firmware. Seems to me like a memory leak, but I can't pull logs from the. Technical Support Advisor - Premier Services. The Quest Software Portal no longer supports IE8, 9, & 10 and it is recommended to upgrade your browser to the latest version of Internet Explorer or Chrome. Needed to reboot. I am taking over management of a network that is using an old SonicWALL TZ-205. I have come in during that and the phones sound full of static and it is virtually impossible to reach the internet. You have selected a product bundle. Attach the other end of the cable to a serial port on the configuring computer. Next . Configuring the Dell SonicWALL Network Security Appliance, Configuring Features using the CLI on a Serial Connection via the Console Port, Configuring Features using the CLI in an SSH Management Session via Ethernet, Configuring Features using the Management Interface (Web UI). One of the TZ270's has done this once that I know of. Click on the Remote Manage button and select Remote Browser. The RJ-45 to DB-9 serial cable pin diagram is shown below: Figure 69. For Gen 5 use 5.9.1.x. We apologize for the inconvenience. My very poor ISP can at least get a tech with an answer on the phone within 20 minutes of me sitting on hold. Now i've a big problem. Resolution The pin assignments to make a console cable to work with SonicWall appliances is as follows. Running the latest firmware from 2 months ago. And now, I want to test the console port while the device does work, to make sure that when it does not, I'll be able to connect. 2022 Quest Software Inc. ALL RIGHTS RESERVED. Launch a terminal emulation application or SSH client that communicates via Ethernet. Step 2 Connect the OS X USB port to the router. To ensure the best display and reduce the chance of graphic anomalies, use the same settings with the serial terminal software. I did try with both SecureCRT and TeraTerm, without success. If you have taken a backup of your settings file (.exp) before making these changes, then you can hard reset and re-import the settings. Why can't they get a tech to at least ask one question in over 24 hours? I upgraded the firmware to the latest I could find. These are new deployments. For prompt service please submit a request using our service request form. Oops! You can also connect to the console port and adjust settings that way as well. Terms of Use These devices are locally managed. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) Attach the other end of the cable to a serial port on the configuring computer. My only way to connect to my sonicwall is to connect to the X0 interface. Launch a terminal emulation application that communicates with the serial port connected to the appliance. Use these settings: To configure features using the CLI in an SSH management session via Ethernet: Attach an Ethernet cable to the interface port marked. From the list of active connection monitors, locate the row with the Flow Type of SSH. The RJ-45 to DB-9 serial cable pin assignments are as follows: Table 169. Try IE and check Use SSL 3.0 under advanced settings This server can be the same one that is normally used for email in your network. Support asked for logs, however, the logs clear everytime I reboot it to get out of the freeze up. Since then I have been able to install firmware updates without any problems. Buy a SonicWALL Micro USB Console Cable and get great service and fast delivery. It's using an older self signed certificate that creates unsecure connection pages on modern browsers. Try IE and check Use SSL 3.0 under advanced settings The fix once logged in 1. Thanks! Once I power cycled the primary everything was back to normal. The page you were looking for could not be found. This is automatically added. I have a SonicWALL NSA 2600 Firewall and I can't connect to the console using our internal IP address (172.168..254). Other 570's without security services didn't exhibit this behaviour. MySonicwall. Source for Sonicwall console cable? Click the Flush button at the end of its row. other than the interface being extremely slow i would say it had been stable. Couldn't log in. Your daily dose of tech news, in brief. To use SSH management, you must assign an IP address to X0 (LAN) or X1 (WAN), or use the default LAN IP address of 192.168.168.168. Yesterday the secondary became the active device. Expand the Management tree and click Settings. Upgrade SW firmware. Sound familiar? The case number is43630159. Sonicwall isn't our preferred firewall but we have clients who have them and they can't seem to locate their original console cables. The Settings page displays. i tried to collect logs using the console port but was unable to. You can configure the Dell SonicWALL network security appliance using one of three methods: You do not need to assign an IP address to the firewall to use the CLI on a serial connection to the Console port. Procedure: Deployment Steps: Step 1: Initiating a Management Session using the CLI Step 2: Logging in to the SonicOS CLI Step 3: Configuration Examples Ceveats: Note: The default terminal settings on the SonicWALL and modules is 80 columns by 25 lines. Type the IP address of the Simple Mail Transfer Protocol (SMTP) server into the SMTP Server field. I'll post this as a separate item, but was looking for other who had the same issue. Submitting forms on the support site are temporary unavailable for schedule maintenance. Disable "Enable RC4-Only Cipher Suite Support" in the SW diag page. Thank you for visiting SonicWall Community. So far both of the TZ370's have locked up and had to be power cycled before getting them online again. 1. The serial line is COM2 and the port settings are: Speed (baud): 115200 Data bits: 8 Stop bits: 1 Parity: None Flow control: None I hit enter and nothing happens. Maybe someone from Sonicwall can chime in to help you find the right log to look at. This option is useful for customers that do not have access to an RJ-45 to DB-9 serial cable for the Console port on the firewall. No special settings other than the usual NAT configuration. By default the sonicwall ip is 192.168.168.168 , you cannot wireless enabled at this moment Connect laptop to x0 port and assign the static ip address ip-->192.168.168.20 Subnet-->255.255.255. gateway-->192.168.168.168 (without having gateway you can access sonicwall) Dns-->8.8.8.8 and 4.2.2.2 try to access sonicwall using 192.168.168.168 I had sent log files from one of the devices to support . The case number is43630159. Use the standard ANSI setting on the serial terminal software. All that was in the log files was a lost heartbeat message. I don't even know if resetting will fix it. The SafeMode feature allows you to recover quickly from uncertain configuration states with a simplified management interface that includes the same settings available on the System > Settings page. The Yeslinks are then plugged into the wall. 20ms or so. I may have spoken too soon. Sure sounds like a memory leak to me. SonicOS features that must be configured in the management interface (web UI), License, Certificates, Settings (import, upload/download), Guest Services, Guest Accounts, Guest Status Security, Summary, Content Filter, Client AV Enforcement, Anti-Spyware, Geo-IP filter, Botnet Filter. It locked up again the other day, and I went out and bought another router and replaced the 270. The console port on the SonicWall appliance is used to access the SonicOS command line interface (CLI) via the DB-9 to RJ-45 cable. One or two of the machines go through a small hub that connects to the YesLinks. How to login to the SonicWALL UTM appliance using the Command Line Interface (CLI) 7,607 views Nov 20, 2014 17 Dislike Share Dell Enterprise Support 33.2K subscribers Learn about how to login to. Yes, the issue was resolved with a firmware update. They needed to be back up and operational ASAP. Are you able to ping the IP address of the X0 interface when you connect to it directly? The problem turned out to be that the memory on the TZ370 was getting exhausted. Obviously, those devices are limited to 10 MBps. The following articles may solve your issue based on your description. 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