can collect logs and create a case on Control Hub. The net-new calling customers are now provisioned in Control (RDC) of Cisco room devices. Partners and Customers can now activate Dedicated Customer administrators There's a red badge counter that lets them know how many voice messages they have. This feature is available in all regions and for calls This feature is For specific Webex services, The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) Coming soon as an extension Follow the instructions to import the contacts to Control Hub. The following table shows the protocols and associated services used in the Unified CM solution. Each recording is stored for a 30-day you no longer have to go to the Calling Admin Portal to manage line orders, devices and clients, or other configuration options For additional information, see: Enhanced Emergency Calling for Webex Calling. You can even set an end time, ensuring that your teammates know you need some space. and reduced PSTN charges. The line key management enhancement is delivered in two phases. Webex App, user Webex and both call and message notification is paused. This feature allows an administrator to move a user from one location to another and still retain the voicemail settings. The new dashboard is available in the Control Hub under Webex Calling. Interconnect is required said, instead of only reviewing what was heard and said together. To learn more, visit http://cs.co/60483DhLo, #HybridWork demands comprehensive cloud calling. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end users mobile phone. For example: 95556543123,,,,56789. Webex Calling media point of presence (PoP) in South Korea is launched to provide local media for South Korean customers. Calling. the cloud. counselors. In Unified CM, navigate to User Management > End Users, make sure the Users email ID is configured. once they change the location. markets and PSTN options for partners and customers. Webex Calling for Chrome enables users to access the Webex Calling experience directly from the Chrome browser, without the need for a separate desktop application. Have you checked them out? This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. more information, see Configure Call Park intercept for a location in numbers and quickly activating them through Control Hub at any time. In addition, we have enhanced passcode rules around how frequently the user has to change see Analytics for Your Cloud Collaboration Portfolio. Adding support that allows an administrator to move numbers across locations. continue with the earlier behavior, they must contact the Partner helpdesk or their For more information on applying restrictions using dial plan refer to Dial Plan section of Collaboration SRND. and manage Cisco DECT network settings within Cisco Webex Control Hub. Virtual Profiles enables Webex Calling administrators to create profiles without requiring a license and user ID or email address. You can assign client matter codes to customers, students, or other populations for call accounting and billing purposes. This new default behavior can be changed in Control Hub on a per-line basis for MPP/ATA devices, on adding the device. For more information, see Search and Call Contacts on Your An optional flex add-on option for Cloud Connect. how to edit these services, see the following: Expanded devices portfolio: Cisco VG400 Gateway. With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your Data is available for Webex Calling calls Supporting Generic Import of Personal Contacts. Because there are large number of phones in a network and IP phones have limited memory, Cisco Unified CM acts as a remote quality data by location and IP phone type in just seconds. Learn how: http://cs.co/604738jrc, Treat yourself to something sweet this holiday seasonjust dont eat your Cisco Desk Mini, okay? Webex Calling users, End-of-Sale and End-of-Life Announcement for the The call still shows up in the spaces list and call history. SNMP port is supported only for CER functionality and not for any other third party monitoring tools. For more In UC Manager Profile, the domain configured in the Voice Service Domain should be the Voice Service Domain provided by Cisco for that specific Dedicated Instance Region. For more For more information, see the Calling section of Analytics for Your Cloud After partner resets the dependent devices in Unified CM Administration, the TFTP server adds the SRST-enabled gateway certificate Cisco MPP Firmware Upgrade - Release 12.0.1. Dual Identity Support setting impacts the handling of the From header and P-Asserted-Identity (PAI) header when sending an On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed Horizon Mobility provides email and SMS notifications Control Hub, Calling section of Analytics for Your Cloud part of this firmware upgrade, the following features are being introduced for details for your organization to track the adoption of Webex Calling. If A new way to visualize your Webex Calling calls. Dedicated Instance offers voice, video, messaging and mobility solutions users who have Webex App 42.9 and later on their mobile phone can use the Webex App to manage an in-progress Webex Go call. and location levels only. #IsItCake. Expressway-C nodes use the Administrative XML Web Service (AXL) layouts to individual devices. See Contact Center Integration for the latest supported features. of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, telecommunication regulations in some countries like India, require that PSTN network is not bypassed to decrease cost associated Cisco experts assist partners and customer administrators in the migration and implementation of Webex Calling services through using the organization policies. Call Forwarding, Voicemail, and Caller ID. See what else is new in the latest Webex Rewind: http://cs.co/60403Di7i, Business texting for Webex Calling is now available in the United States and Canada! The Cisco Desk Mini is a perfect work companion to your laptop equipped with noise removal, people focus, whiteboard, interoperability, and easy access to privacy controls like mute, volume adjustment, and manual camera shutter we have you covered. Apple and Android Push Notifications (APNs), On iPhone, iPad, and Android devices, push notifications let the user know about incoming calls in Webex App. Customer-Managed Devices - Additional capabilities and generic device support. . See Details%20about%20Headset%20Support for supported models. For additional maintenance tasks from Control Hub. Enhanced line key management for Cisco For example, you can set holiday hours For example, you can create a list of customer service You no longer have to go to the Calling Admin portal to set It is available as an add-on For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. For Unified CM Release 8.0 later, these security features are provided by default without running the Certificate Trust List CallCabinet's Atmos integration benefits Dedicated Instance for Webex Calling users by providing a highly secure, compliant recording solution that resides in the Cisco data center. These tools enable our Phone security with CTL provides the following functions: Authentication of TFTP downloaded files (configuration, locale, ringlist, and so on) using a signing key, Encryption of TFTP configuration files using a signing key, Encrypted call audio (media) for IP phones. the familiar experience that they're used to, without switching between applications. Workspace, Set up automatic license assignment templates for You no longer have to go to New devices including Cisco IP Phone 6861(Wi-Fi) and 6871 (with color display) Multiplatform Phones and AudioCodes MediaPack to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and service anytime in the users call recording page. changes to release dates and the features themselves. Please see the Webex Calling Support Device List for available models. Support for digital fax partner solutions. The Initial Trust List (ITL) file is used for the initial security, so that the endpoints can trust Cisco Unified CM. The app is now able to automatically detect wiremapped location (locations provisioned by admin in RedSky) or prompt for the As Users can access the Self Care Portal from Webex App and add more numbers for devices they want to ring simultaneously with their enterprise directory number. information about Webex Calling APIs, click here. a soft client users' location, the app prompts the user to input their location. The default datacenters for provisioning net-new EMEAR calling customers (apart from responsive. However, encryption of the signaling and media between Expressway-C and the internal Unified filter the call legs for path optimization directly from a graph. For more information, see End-of-Sale and End-of-Life Announcement for the Audiocodes ATA devices, Cisco IP DECT 6800 Series Release Notes for For more information, see How to Activate Dedicated Instance. Secure SRST-enabled gateways contain a self-signed certificate. records via API. Dedicated Instance doesn't allow Network Address Translation (NAT) between endpoints and Unified CM as some of the call flow with long distance calls. The Webex Application functions like any other desk phone registered to Unified CM. Control Hub. The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. devices, Manage organization contacts in Control More features are now available for user and workspace management in Control Hub, including user language settings, and alternate Transcription of received voicemails is available for Webex Calling users. that eliminates the need to switch between separate applications. information, visit Demand PRT (problem report tool) collection in Devices will automatically update during the nightly resync schedule for each region. Remove background noise and speech for the call or meeting that you're in right now or apply the change to all your calls and meetings. *Updated desk phone dates. If users need to take your work calls from another number, they can set up call forwarding right from Webex App. want to go all cloud, all at once. information, see Configure Trunks, Route Groups, and Dial Dedicated Instance, Demand PRT (problem report tool) collection in With Dedicated Instance, Webex Calling provides customers a seamless migration path to the cloud. the ability to support "Nomadic E911 with Dynamic Location Support in Webex Calling". For more information, visit Get Started with the Cisco Calling Plan. See Put a Phone Call On Hold. MPP Line Key LED pattern and Dial from Call History updates. non-emergency call. After they return a missed call, they can delete the call from call history. rather than routing via the cloud. For more information, see Manage auto attendants in Control Hub, Webex Calling Analytics - path optimization ICE/PNC. CallCabinet Announces Support of Dedicated Instance for Webex Calling with Seamless Cloud Integration. We now support RedSky integration for Webex Calling, a feature that replaces a customer's use of the cloud PSTN provider or See Merge Two Phone Calls. phones from 11.3.5 to 11.3.6. A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact User experience enhancement: Webex App and Webex Calling App download. would be available in the Control Hub under Webex Calling. For more information about Webex Calling APIs, click here. The new dashboard comes with an exportable report in the Reports section of Control Hub. That user can answer their call from the notification in the app. use the information provided to manually provision and deploy the device. with the features and benefits of Cisco IP phones, mobile devices, and desktop clients that connect securely to the Dedicated The administrators can now block these calls Powerful filters let you We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while The DBS-110 base firmware is planned to be updated during a separate maintenance Skinny Client Control Protocol (SCCP) or Session Initiation Protocol (SIP) and can be encrypted using Transport Layer Security The new Calling Media Quality dashboard in Control Hub makes it easy to manage Webex Calling call quality across your organization. No matter what option they choose, the work number is always used as the caller ID so people can easily identify users. A new section for Webex Calling Voice Messaging is introduced in Webex For Developers API Reference that covers new APIs for If a user answers on desk phone, a screen share is still possible. The phones can download the new firmware during its scheduled nightly maintenance. This feature provides flexibility for an administrator to configure the call queue for the agent to service calls or an agent Room devices now support multimedia calling in a place. Building on the existing Configure Layouts feature, Line Key Templates adds a new administrator experience, which allows to For more For more information, see Firmware Distribution Server for details. There's a red badge counter that lets them know how many voice messages they have. Webex Calling Dedicated Instance is part of the Cisco Cloud Calling portfolio, powered by the Cisco Unified Communications This also introduced silent versus ring splash For more information, see the following articles: Configure and Manage Webex Calling Devices. Enabling mixed mode in Dedicated Instance enables the ability to perform encryption of the signaling and media traffic from and to the Cisco endpoints. Customers who already have an E911 account can log in with their existing RedSky administrator credentials. needs. This feature see Migrate Personal Contacts to WebEx. For more information, see Manage Phone Numbers in Cisco Webex Control Hub. Webex Directory SearchMPP devices search the Cloud directory that contains all Webex Contacts. This capability improves the time that is taken to resolve cases. For more information, see Enable call recording for an organization AGC is a unique circuit that listens to the incoming audio level and adjusts the recording level when sounds are too loud or too soft. may differ. which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. However, the Enterprise or Site administrators Several administrative controls in Webex Calling have been removed. are auto that is created in Unified CM. You'll be able to view engagement As Dedicated Instance alerts are presented and notified in Control Hub. features won't work, for example mid-call feature. Establishes and maintains authenticated communication streams, Digitally signs files before transferring the file to the phone, Encrypts media streams and call signaling between Cisco Unified IP phones. Office features are now supported through Single Number Reach (Office Anywhere). Support for French Canadian language on the IP Phone. and not for Call on Webex calls and is updated near real time. Suppress call notifications when presenting, when DND is enabled, or when you're already in a call or meeting. For details on CyberData, see Add your customer managed device. the needs of the upcoming regulation. configurations in Control Hub. Utilizing Cisco IaaS, Atmos Now Provides Recording in the Cisco Data Center This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and Change in from address for Webex Calling emails. Key options for private access are per customer VLAN over a partner's interconnect or a dedicated interconnect for Extensions are now viewable in the user contact card. Connected Line Identification Presentation (COLP) enhances transparency centrally manage and apply these call settings across an entire group. configures a router in your local network as a Survivability Gateway, with the ability to provide a fallback calling service You can complete that configuration Dedicated Instance enables Cisco customers to migrate to the cloud without disruption while supporting existing Cisco UCM phones, survivability, workflow and integrations. The gateway Dubber Call Recording integration removes the swivel chair provisioning that is required today. configure calling permissions for a user. Based on your organization's settings users will automatically see either Portfolio. You can set up user calling options to suit their needs. Before moving the call into a meeting, users can even invite other people into the discussion. of network elements and updates to device configurations. Administrators can configure a location and users with a specified Emergency Callback Number applicable for Webex Calling locations in India that is configured as branch location and as a sell-in The Webex App uses For more information about Webex Calling APIs, click here. New customers can access the Webex App experience, which provides the latest Then, you'll see the new phone number when you make an audio or video call, so it's easier to call them at their alternative number. your locations. visit Configure and Manage Webex Calling Devices. Multiplatform firmware will be upgraded for Cisco MPP 6800, 7800, and 8800 series mixed mode was introduced in Cisco Unified CM 12.5(1), Jabber 12.5, and Expressway X12.5. device can use programmable softkey to bridge into a call from shared line appearance. Webex application can detect failure quickly, whether it's a controlled shutdown, node failure, or network failure, and seamlessly fail over to a backup path through MRA so user productivity isn't affected. Call Queues have various announcements played to communicate to the caller. The Dedicated Instance add-on for Webex Calling includes: Cisco Unified Communications Manager (CUCM) Cisco Unified IM and Presence (IM&P) Cisco Unified Unity Connection (CUCxn) AudioCodes Session Border Controllers is validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. establish 988 as the new nationwide easy-to-remember 3-digit phone number for Receive a CSV file of the exported contact list. Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. systems with the Webex Calling platform. CyberData devices are now available for provisioning under the Customer-Managed Devices on Control Hub. You no longer have to go to the Calling Admin portal to configure a user as a hoteling guest. between the Expressway-C and the mobile endpoint. Cisco Webex Control Hub. desirable for shared line scenarios. Unified CCPP for Webex Calling and Dedicated Instance. Language enhancement for announcements and emails. call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search Certify VG420 ATA devices with Webex Calling Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. an Active Directory synchronization. API to inform Cisco Unified CM of the SN/SAN in their certificate. Multi line Support on Webex Calling using Virtual Profiles. are automatically deleted. Call park group allows call recipients to place a call on Users in India can make that call when they can't be on the corporate network. Webex Calling call records will be added to Control Hub Analytics under the Calling section. Only applicable to organizations with US locations. Availability: This feature is available everywhere, except in the EU integrated data center region. While in the call, users can still respond to critical messages. media encryption. Call Recording: Enable dual stream recording. This allows customers to manage their encryption Expanded device portfolio: DECT-210 Multi-cell - build and manage DECT network. It opens up the migration scenarios to For details, see Where is Webex available?. You no longer have to go to the Calling able to enable all of their users for Call Recording. An administrator can view and import organization Anywhere. The network readiness tool is now be accessible from the Quick Links in Control Hub. The CTL file contains entries for the following servers or security tokens: System Administrator Security Token (SAST), Cisco CallManager and Cisco TFTP services that are running on the same server, Certificate Authority Proxy Function (CAPF). It builds upon Webex Calling's industry leading Cloud-Connected PSTN infrastructure to automate what has traditionally been For more information about Webex Calling APIs, click here. Virtual extensions allow organizations to include non-Webex Calling locations in their dial plan. Users can use up to 8 phone lines with Webex App and leverage advanced calling features on each line such as call forward, transfer, hunt group, shared lines, and voicemail. This may cause the base to reboot when it receives the updated Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones Refer to Manage and Troubleshoot Calling in Webex (Unified CM) for troubleshooting and management information for calling from a webex application. For more information, see Webex Features available on Cisco MPP Americans in crisis to connect with suicide prevention and mental health crisis users. for a single external number. Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. For more information, a result, the Partner is solely responsible for proper configuration of Dedicated Instance service for end users environment. ITL Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) This feature is introduced in phases, administrator defined contact search will also Hub. Users can sign in or out of a Hunt Group from Call Settings. You can complete the voice include: Cisco Webex cloud Onboarding - all 6800/7800/8800 series, Webex Serviceability requests (Reboot and Report Problem) - all Users can even look up Outlook contacts (Windows), local address book (Mac), and local phone contacts (iPhone, iPad, and Android) from Webex App, so they can easily find contacts and make a call. without incurring PSTN charges. Register here: http://cs.co/9006MCpDa, Join your meetings and calls without worrying about noisy keyboards, doorbells, or talking in the background. to 100 extensions within call park for parking calls. Support for distinct time zone settings on location services. The new dashboard loads lightning quick and is more The exported contact list is provided as a csv file to the requestor along with instruction to import the contacts through customers continue to be provisioned in the EU(UK) datacenters, by default. Use the dashboard to view the types of calls users make, whether they're and Spanish. You can let users add up to 3 images of their own to use for virtual backgrounds. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end user's mobile phone. and UCM Cloud subscription for all your U.S based users. Mirror self-viewBy default, when users share video during a call, they can see themselves just like you're looking in a mirror. As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your These announcements are an important part of the Enabling capabilities such as the ability to assign Customer-Managed Devices to User profiles, allowing to add shared lines, It focuses on serving customers who need to support older Cisco endpoints, local survivability solutions, or existing integrations as part of critical . You no longer have to go to Administrators build Ports that are used for a This feature is supported in the United States, Canada, and Puerto Rico. You no longer have to go to the Calling Admin portal to A-FLEX-DI-EA - Cisco Collaboration Flex Plan 3.0 Webex Calling Dedicated Instance - License - 1 License - Cisco Enterprise Agreement (ea) Skip to navigation Skip to content 1-855-888-3425 CTL or ITL files. more information about Webex Calling APIs, click here. Enhanced feature support for Poly devices. For more information, see How to . For more information, see Webex Calling Data Center in the European changes back to available when your call ends. In order to purchase the Services, Partner must also purchase a Dedicated Instance for Webex Calling subscription, and the Services purchased by Partner for an end customer will be co-terminous with the term of the end customer's Webex Calling subscription. Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. number of calls routed to auto attendants, busiest time of the day, and more. The VG400 ATA supports up to 8 Control Hub now displays the Call Recording providers Terms of Service. If customers are Voicemail & Transcription integration with Webex KMS. Webex Calling for Chrome (Preview release), Configure Trunks, Route Groups, and Dial Plans for Webex Calling, Configure Your Cisco Voice Gateway VG420/VG400 ATA in Control Hub, Configure and modify device settings in Webex Calling, Call Queue section of Analytics for Your Cloud Collaboration Portfolio, Reports for Your Cloud Collaboration Portfolio, Auto-Attendant section of Analytics for Your Cloud Collaboration Portfolio, Configure and manage line key assignments in Control Hub, Enabling Webex Directory and Unified Call History on MPP Phone, MPP Phone LED Pattern and Call History Updates, Enhanced Emergency Calling for Webex This is a partner-level setting. users and workspaces to locations and use these locations to organize their overall organization. For more information, visit Enable Call Recording for Webex Calling Users . Cisco Jabber uses Ephemeral ports and secure ports 6971 and 6972 ports via HTTPS connection to the TFTP server to download Cisco has certified ATA 191/192 ATA firmware 11.2.3MPP0001-02. Limited Availability - Support for Poly Devices on Webex Calling (Cisco Managed Configuration. and emergency call recording. Ability to join meeting from Meeting Menu at any time while meeting in progress. Users can Install the latest Webex Application on the end-users Windows or Mac device(s). Additional Device Settings enhancements for Webex Calling MPP phones. For additional information, visit Connect Customer Private Network to Webex Calling. For more details, see Overview of Group Call Management. This section identifies the unique configuration required for integration of Webex application with Dedicated Instance solution. (See the deployment chapter. devices and then sends encrypted voice streams between the devices. Previously Two new data centers in Australia is available for Dedicated Instance calling. see Webex Calling call pickup CSV file format reference. Support for Call Presence Synchronization in Dedicated Instance. Customers can choose to call back and be in a virtual queue. This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple Configuration for users and workspaces is completely migrated to Control Hub, so access and editing in the Calling Admin Portal Depending on the setup, incoming and outgoing calls may be recorded automatically or you may be able to decide which calls you want to record. Webex is introducing a new organizational concept of location that works across Webex services. When disabled, the PAI header is set to the same value as the From header. For more information, User and workspace intercept lets you reroute any incoming or outgoing call for a user to a number that you choose. Partners can now enable call recording for their customers' incoming and outgoing calls as well as voice messages. Union. You can complete the receptionist client configuration (See the deployment chapter for config file steps and the appendix for related policy parameters.). will reduce hold times and hang-ups. either Webex App or the phone. right in Control Hub. See Turn Off Your Video for all Incoming Calls. features are being introduced for Webex Calling. They can check out the details of a message, play it, mark it as read, delete it, or call back the sender. We've updated this article with the information you need to get started. For more information, see Office Anywhere in Cisco Webex Control Hub. Webex features that are supported on MPP in this feature location where the number belongs. For more information, see Configure Push-to-Talk for Webex Calling Users. are introduced on MPP: Ability to join Webex Meeting via MPP by clicking on meeting join button. Available in all regions. You can now view data for auto attendants set up in your organization, such as number of calls during and after business hours, Organization contacts can be defined for For more information, see Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling. When the MyE911 app is unable to automatically determine CM Administration, Unified CM uses a TLS connection to authenticate with the Certificate Provider service in the SRST-enabled LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and (except on the iOS app) to show you relevant ads (including professional and job ads) on and off LinkedIn. If the DBS-210 is on 4.5.x or 4.6.x firmware, You can complete that configuration You can also view media quality data for all calls made Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. It includes a description of the key processes and phases of the services included in the Webex Setup Assist service, including roles and responsibilities for all parties. It includes filtering, which allows users to This integration helps to manage places and support Webex Calling entitlement. is removed. Call settings can be configured for each line, for example each When a call is being recorded, that recording continues whether a user moves the call to another device, merges the call with another active call, or makes a conference call. See Configure Virtual Backgrounds for Webex Users. For more information, see Emergency Callback Number in Cisco Webex Control Hub. We've added support for call pickup through CSV from Control Hub, available to partners and customers. When added For more information, see Enable Call Waiting for Cisco Webex Calling. right in Control Hub. A user can put a call on hold from the desktop app and resume it on mobile. Users can manage their voicemail in the Calls tab. Availability: Available in all regions. In addition to being able to retrieve enabled where audio-only conference calls previously existed for video-enabled devices. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. For more information, see Manage Auto Attendants in Cisco Webex Control Hub. CUBE and Cisco Unified CM generate self-signed certificates, CUBE exports certificate to Cisco Unified CM, Cisco Unified CM exports certificate to CUBE, Client generates a key-pair and sends a Certificate Signing Request (CSR) to the Certificate Authority (CA), The CA signs it with its private key, creating an Identity Certificate, Client installs the list of trusted CA Root and Intermediary Certificates and the Identity Certificate. DNS name, and IP address for each server. You can determine what calling permissions each user has. This announcement applies to customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). However, Basic licenses are not in Flex 3.0 and are no longer available when creating a new trial. complete the configuration of the Group Paging service in Control Hub under the Features settings section. Control Hub: Support Call Statistics on the SIP Signaling and Media, Support for Ringer Volume Adjustment - Louder options, Support for Expansion of the Multicell Feature for Calling. Cisco IP phones need the ITL file to perform the following tasks: Communicate securely to CAPF, a prerequisite to supporting the configuration file encryption, Authenticate the configuration file signature, Authenticate application servers, such as EM services, directory, and MIDlet during HTTPS establishment using TVS. This See Answer Call Waiting for more information. You can assign licenses to users who are added manually, through CSV, or through Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. The new wizard-based workflow provides details about the actions that an administrator must perform in the E911 administrator When using the Webex application as your calling soft client on Dedicated Instance, a UC Manager Profile needs be configured The Call Controls section in Webex for Developers will have new APIs to manage Call Pickup, Mute Transfer and Transfer DTMF. they can use locations to associate specific settings. The right-hand panel (RHP) experience currently in Control Hub is migrated to a full-screen experience. Calling APIs, click here. The enhancement includes trunks, groups After a partner performs SRST configuration tasks in Unified Available in the following regions: North America, Europe, the Middle East, Africa, and Japan. The Cisco Unified Border Element (CUBE) is currently supported as a Implementing security mechanisms in the Dedicated Instance prevents identity theft of the phones and the Unified CM server, data tampering, and call-signaling / media-stream tampering. closed). The phone user sees the shared screen from the phone if it supports video, otherwise they'll see the shared screen from the app. We've added a lot of exciting new features in Webex Calling. When you're on an active call, your presence status changes to 'On Call'. See Make and Answer Calls on the Cisco Headset 730. to the voice portal. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a including, 2N, GrandStream, CyberData, and Algo devices. Use the updated first-time setup wizard experience for configuring the Webex This is an additional cloud connectivity option for smaller customers or remote Admin portal to set up and configure auto attendants for your locations. a file upload. Consistent search for workspace devices across Webex App and devices. handset, until the fix is deployed. Configure Call Forwarding for Webex Calling Users, Voicemail Settings for Webex Calling Users, Specify Caller ID Options for Webex Calling Users. This API allows administrators to add or remove Webex Calling Devices to Webex Calling You can determine what calling permissions each location has. to define the mapping with a range of numbers that can be prefixed and routed to the PSTN associated with the location. Organization contacts can be created by the administrator with phone numbers, SIP Add support for PLAR/Ringdown for Cisco ATA and MPP devices. Protocols depends on the customers preference (SCCP vs Dedicated Instance, Webex Calling, Control Hub Operating System: Web Browser For: Administrator, Partner October 10, 2022 | 4141 view (s) | 5 people thought this was helpful Dedicated Instance Network and Security Requirements In this article Network Requirements for Dedicated Instance Security Overview: Security in Layers For more information, see Create and manage call queue. dashboard allows you to export daily, weekly, monthly, or custom reports of your For more information, see: Configure Voice Portals for Cisco Webex Calling in Control Hub. When the setting is disabled, Enable or disable sharing for calling in Webex App. this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. In addition, a partner or customer can enable additional security, such as: Encrypt IP phone services (via HTTPS) for services such as Extension Mobility, Issue locally significant certificates (LSCs) from the certificate authority proxy function (CAPF) or a public certificate Cisco IP DECT DBS-210 Multi-Cell allows provisioning of up to 30 handsets across up to 5 base units. Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. For more information, see Enable Call Recording for an Organization. For more information refer to UC Manager Profiles in Cisco Webex Control Hub. set a default PIN for users. For more information about Webex Calling APIs, click here. When the user is ready, DND can be disabled from The media from/to the endpoints is based on Real-time Transport Protocol (RTP) and can also be encrypted using Secure Administrators can now assign Webex Calling and phone numbers to room Hub should contact their Cisco Account Manager for approval. For more information, see Webex Calling Offer Consolidation. When you add users in bulk using a CSV file, you can now include locations in that file. Opus codec support for Webex Calling calls between Multiplatform IP Phones (MPP), Cisco Webex Teams, and room devices. For more information, see: Receptionist Clients in Cisco Webex Control Hub. Currently the Webex platform supports the Activation Code to onboard MPP devices. Configure and manage the Webex App share settings using the Configure Calling Template. Webex Calling external dialing is changing to ensure consistent behavior for call routing, to have the ability to reset their voicemail PIN in settings.webex.com or by changing their PIN using the voicemail portal. Session Establishment: Register, Invite, etc. We're sharing details about our planned feature releases that are coming out soon. You can select additional languages for both audio announcements and email announcements for users in the Calling Admin Portal. Users can select the Call icon beside someones name or number in their Call History and automatically call the person back at the number in the history. This change helps to maintain consistency with other Webex system messages. the First Time Setup Wizard or add a location. right in Control Hub. users are able to send the call directly to voicemail. This feature is available for all regions. With BYOK and HDS customers get complete control and easy key life-cycle management they can deactivate, For more information on how these features are now configured in Control Hub, see the following: User and workspace preferred language settingsSet the Preferred Language for Your Organization in Control Hub, Alternate phone numbers for usersConfigure and Manage Your Webex Calling Users, Block caller ID for forwarded callsSpecify Caller ID Options for Webex Calling Users and Specify Caller ID Options for Webex Calling Workspaces, Access a Users Calling User PortalAccess a User's Calling User Portal, Media optimization for Webex Calling (ICE). Webex Calling users. in the E911 settings tracks organization-wide progress in configuring E911. You can complete user and workspace For more details, see Supported devices for Webex Calling, and Cisco Video Phone 8875. This feature allows administrators to For more information, see Create and Configure a Schedule in Cisco Webex Control Hub. You no longer have to go to the Calling Admin portal to enable Monitoring for users. as a personal device, users can use it just like a fixed device, including making PSTN calls directly from the device. You can also change the frequency of the disclaimer pop-up, or hide the disclaimer if the emergency responder infrastructure is not ready. For more information about Webex Calling APIs, click here. The Detailed Call Records API allows customers to query call records within 5 minutes of ending the call, for up-to-date information When user enables DND on the phone, the state is integrated with user's This update saves cost for customers and enhances user interactions with Places. in a future release. Webex Calling Dedicated Instance Data Centers This provides information about the dedicated instance data centers Peering Questionnaire (PQ) is used for gathering connection details when onboarding a dedicated instance partner. Call park is when someone places a call on hold on an extension. This makes it easier for users Through Control Hub, location services, including hunt groups, call queues, and auto attendants, now have a separate time You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time Once an interconnect is established, customer PNCs are easily entered in Control Hub, with automated provisioning Cisco MPP 6823 Lightweight DECT Handset - The 6823 is a lighter weight, lower cost handset with the following differences SIP), existing on-premises devices and what level of security to determine which ports are to be used in each deployment. Customers and partners can now select a CCPP provider within Control Hub to order, port, and manage telephone numbers directly This is generic in that the source of the in Control Hub should contact their Cisco Account Manager for approval. Service so that they are accessible from the Webex App. be reached, via the peering to Dedicated Instance, using the following IP addresses as mentioned in the below table Dedicated Instance DNS Service IP Address. Control Hub now includes the ability for a customer administrator to enable or disable video for Calling and other Webex services quality of all calls under this graph. devices which are configured in Webex. For the Nomadic displaying the caller ID of the actual connected party and provides the terminating party with the ability to prevent the See Configure SIP Address Routing for Your Organization. locations. users and places. Direct Peering. For more information, see Webex Calling Data Center in the European Union. For more information, see Enable Webex Calling for India location. Integrated audio allows you to join Webex Meetings using the call-in and call back Top-level KPIs for total calls, answered calls, calls in your busiest presentation of their identity to the caller. See "EnablePhoneDialerOptionOverMRA" in the customization policy parameters in the Appendix. time when they enable call recording. To avoid a service outage, we strongly recommend that you update your firewalls Users can start or stop sharing your video on a connected video device right from the app. Alternatively, the Webex Application can connect to the Unified CM using CTI to control the user's endpoints. Toni Martins' Post Toni Martins Collaboration SMB Specialist at Cisco 4d accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways. See Voicemail. This will allow supervisors of call queues the ability to take over calls that their assigned agents are currently handling. management, caller ID settings, and scheduling for multiple auto attendants through Dedicated Instance from Cisco allows organizations to keep all or part of their cloud calling infrastructure in a dedicated tenant environment. Control Hub. You're no longer required to add an extension when adding a number to a user or room device in a place. Expressway-E call policies, transform and search rules should be configured to prevent toll fraud. For more information, see Configure and Manage Your Webex Calling Devices. Imagicle which provides reliable, secure, and easy to use digital fax solutions is now available. You You no longer have to go to the Calling Admin portal to set up and rotate, revoke, and audit their keys in seconds and choose who has access to their keys. now available in all regions. shared lines on other devices. The CSV export and import feature is optimized to support updating individual fields for users across a location or organization. Run the Advanced Diagnostic Test The Unified CM Trivial File Transfer Protocol (TFTP) servers private key is used to sign the ITL file. The toll-free number has a toll-free As part of this migration license, and later onboard to Webex Calling. This information helps you troubleshoot any issues they're experiencing. Customers and partners can provision auto attendants in bulk across locations. Webex Dedicated Instance Enhanced Cisco Webex Calling experience for legacy systems. Repeaters are great for odd-shaped floor plans where radio coverage is impeded. the Webex Calling offer and is no longer accessible in either the Calling Admin Portal or Control Hub. If you choose an authenticated For more information, see the following Help articles: AdministratorsTurn On Hoteling for Webex Calling Users, Link Your Calling Profile to a Host Phone. 860, Enable Webex Calling for India can now have more control on Voice Message Retention period, Voice Message Forwarding Rules and stricter Passcode rules. that the callers spent waiting in call queues, total number of incoming calls, and more. at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. Provide Jabber personal contact migration for large user counts that doesn't require end-user to do anything on their device. the conference drops when the host leaves. Users can now register their own phones to The support team can collect logs through helpdesk and aid in resolving the Jeff Prillaman . Pre-existing customers Instance in "AUS" region from the First Time Setup Wizard (FTSW). tab is added for the 840/860 Wifi phones. Enablement Signaling traverses the Expressway solution between the remote endpoint ), You can choose the portal link for your users when they access it from the Call Settings in their app. Leveraging Hybrid Calling, you can provide PSTN access to users' personal mode devices. countries: Alert framework for Dedicated Instance in Control Hub. the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. Premises-based PSTN and Trunks describes the PSTN and connectivity in Webex Calling. Use Control Hub to migrate your organization contacts. be activated the same way you activate any other device. This feature adds the Activation Code interface into the user portal such that the end The receptionist client now supports display of the title, mobile number, and department ID when updated in Cisco CI. You can complete application services doesnt require certificate authority proxy function (CAPF) enablement (for MRA as well). If they have a free calling license, they can still call other Webex App users. It adds greater device provisioning flexibility by allowing enterprise customers to customize their devices to fit their business For more information, see Add Shared Devices and Services to a New Media Quality tab in Calling analytics. You are orders, Dedicated Instance, Service Settings and Client Settings have a consistent For more information, see Call presence synchronization in Webex Migrate "My Contacts" from the Calling User Platform (CUP) to the Webex App. look and feel with improved page layout. Assign Locations when Adding Users in Bulk. For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. option, your media stays in the Cisco Webex cloud, for improved latency and savings Security by default provides the following automatic security features for Cisco Unified IP phones: Support for phone configuration file encryption, HTTPS with Tomcat and other Web services (MIDlets). Add Contacts, Search Your Contacts, and Make a Call. tactical advantage in effectively connecting inbound callers with employees, which This feature enables support in Webex Calling to be compliant to toll bypass regulations. failover, and load balancing. You can complete that configuration right Voice Messages and Message Waiting Indicators. of the device can start or receive Webex Teams calls. Deployment Guide for Calling in Webex (Unified CM), Setup calling behavior and UC manager profiles in Control Hub, Webex Control Hub in the Webex Help Center, Deployment Guide for Cisco Directory Connector, Single Sign-On Integration in Webex Control Hub, Webex Application Integration with Dedicated Instance for In-App Calling, Small business account management (paid user). Adds the ability to create a template from an existing individual device layout. Office Anywhere is now Single Number Reach (Office Anywhere), and Remote Self-Encrypting drives are used in Dedicated Instance Data Centers that host UC applications. ), Phone Service Connection Error and Action. For more information, see Singapore data center for Webex Calling. more information, see Webex Calling call queue CSV file format reference and Webex Calling hunt group CSV file format reference. Support for Cisco 500 series and 700 series (bluetooth) headsets. 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