Simply visit the. Items bought directly from Groupon Goods are eligible for refunds if you cancel your order within 2 hours of placing it, or return everything you ordered within 30 days of receiving it. The following refund policies also apply: Local: Within a week (7 days) of purchase, any unredeemed voucher can be returned. 12 December 2011 at 3:14PM in Consumer rights. Thats because we believe our merchants promote quality and unique offerings to customers, and take pride in knowing their products/services are enough to not only acquire new customers, but keep them coming back. After thirty days of delivery, all items purchased through Groupon Goods are non-refundable and all sales are final. While there is no fee to join Groupon, we charge a commission rate on all sales, which varies. Vivid Seats's third-party sellers list and . We are unable to proceed with launching your campaign if we dont have these details. If you received a partial credit or have not fully redeemed your credit you may still be eligible for a refund. Groupon is a marketplace where merchants promote their businesses to diverse local audiences on a "pay-for-performance" basis. Here you can view your voucher(s), view and edit your account details and preferences, and check for refund availability and Groupon Each Groupon Goods Marketplace merchant will list their return policy in the deal's Fine Print. Established in 2013. We recognize hesitations when it comes to working with Groupon, and are doing our best to address any questionsor concernsabout our business model and marketing strategies. Discover the best gift ideas with Groupon: check out great deals for Black Friday, Gifts for Him, Gifts for Her, Gifts for Couples, Birthday Gifts, Gifts for Mothers and Affordable Gifts. To do so: Redeeming Vouchers on the App A customer may bring in a voucher (either printed out or on a phone), and you can follow these steps to redeem: Redeeming on a Customer's Device This method is the quickest and easiest way to redeem vouchers, as it will automatically mark the voucher as used once it is redeemed. We dont want you to spend your marketing budget without results, so we operate a pay-as-you-go model. Groupon will not provide more than one refund. Yes; although many merchants worry that customers wont return without another discount, weve found that many of our users are not motivated solely by price. Note: Final Sale orders can't be canceled or returned at any time. Once you select the template, youll be able to set the campaign price and discount, redemptions per voucher, and campaign image. So others seem on refunds on whether you from mobile app, in handling customer friendly. We provide a whole suite of Merchant Tools to help you get the most out of your Groupon campaign: How do I reset my Merchant Center password? If you're already a Groupon Merchant, log in to Merchant Center, select the "Campaigns" tab, and click New Campaign. After logging into your account, select the specific order you need help with and then click Choose . If your requests cannot be completed, we will email you with the next steps. Find Tickets. 11 Posts. We operate a pay-as-you-go model, meaning you only pay for the results, not for the listing. Small, great looking and just a few tweaks away from going very fast. After that, all sales are final unless stated otherwise in the Fine Print. $40 surcharge for Saturday bookings paid directly to the merchant. These fields are not required but this will allow you to monitor the true value and total amount spent by each Groupon customer. Go to the Order History page of your Groupon account. Groupon Goods Marketplace. This is odd, I recently requested a refund for a windows cleaning service that wasn't possible to redeem due to broken equipment, Groupon gave me a choice of either refund back to my credit card (4-5 days working days) or groupon credit (within 24 hours.) We are actively in touch with our partners and also encourage you to reach out to them directly to reschedule your trip or cancel for a refund. Our daily local deals consist of restaurants, spas, hotels, massages, shopping vouchers, things to do, and a whole lot more, in hundreds of cities across the world. The best way to figure out if Groupon is a good fit for your business is to do some research on theGroupon Merchant website and read about the potential benefits to your business. After you. Amount paid never expires. Groupon - Refund request. Whether you have run a Groupon campaign in the past or not, weve listened to our merchants feedback over the past nine years and are dedicated to providing the best experience possible for our merchants and customers alike. This list includes Starbucks, McDonalds, Nordstrom, and Sony Electronics; thousands of high-end fine dining restaurants; big city museums and zoos; luxury hotels; and Michelin-starred international eateries, to name a few. Groupon Getaways You can refund Groupon Getaways any time before the "book-by" date. The margin depends on your business's category or industry. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date. Note Submitting a request doesn't guarantee a refund, especially if it doesn't meet the above criteria. This website is using a security service to protect itself from online attacks. activities in your city. To start a refund request, head to My Groupons and select See Details next to your order. Return labels can be provided via the Customer Ticketing interface within Gateway. You should call DoorDash customer service on 855-973-1040 and explain why you would like a refund. Deleting bad reviews off of Facebook, and refusing to speak on customer service lines regarding refunds. Returns must be shipped with a Groupon-provided return label in order for your return and refund to be processed. This fee reimburses Groupon for covering the costs of setting up and promoting your deal if you'd used traditional marketing, that money would have already been paid up front, and maybe not even resulted in those sales. Since 1989 we have been committed to improving the lives of allergy and asthma suffers as well as those who just want a healthier place to live and work. You will be sent an email with the expected launch date and a preview of your Groupon campaign. Only giving Groupon credit to make amends during COVID-19. Depending on when you purchased, you may have the option to request a refund to your original form of payment. An unhappy merchant won't stay on Groupon for long, so we only make money when you make money. You MUST honor the return policy listed on your deal page. Brand Guidelines. They might be looking to explore a new customer demographic, test a new service offering, unload extra inventory, increase demand during a slow season, get in front of a holiday rush, or simply promote their business. How to Use a Groupon Receiving and Using Groupon Gifts Shipping and Tracking Tracking Troubleshooting Shipping Delays Groupon Goods Marketplace Shipping Costs Accepted Delivery Addresses Our Response to Coronavirus Refund Policy Time Frame for Receiving Refunds How to Request a Refund for an Order Coronavirus Update Booking Getaways Trips Logos. Groupon return or refund claims are primarily made through Groupons customer service page. How do I signup for Groupon with multiple locations? General Information What is Groupon Merchant? Groupon Goods Marketplace has specific procedures for order refunds and returns as outlined in your Merchant Agreement. Navigate to the corresponding customer ticket for the order being returned, then click the "Attachments" tab next to "Messages" to use the Ticketing Portal's attachment tool. Only media outlets will receive a response. The problem is that I only use groupon for dinners and day outs or hotels. 2 Select your order. Site Footage. Reach out to your rep or contact our Merchant Service support. 5.6 You have 30 days from the date you receive the refund to reject it. Once the payment is cleared, you should be able to redeem the voucher. While redeeming each customers voucher you have the option to add in the customers bill total, which is the total amount spent during their visit, including money spent beyond the Groupon voucher and any tip they may have left. Getaways: You will receive an email containing a link to reset your password. No; many well-known, thriving companies have used Groupon to promote their businesses. Find out more about becoming a Groupon Merchant. Get started today to calculate your commission. There, you can build your campaign using our self-service Campaign Manager tool. On the login screen, click Forgot your password? Enter the email address associated with your Merchant Center and click Reset. In turn, when your business starts seeing results, Groupon asks for a small fee in return for the marketing of your promotion. If a customer calls Groupon for a refund but you've redeemed their voucher, we know the customer has already been serviced and the refund will not be deducted from your revenue (it will instead be covered by Groupon). Customers of the deals website Groupon who were told by the firm they had to accept a credit note could be due cash refunds after the UK's competition watchdog ordered . First, simply fill out our Groupon Merchant intake form so we can get to know your business. To reset your password, visit the Merchant Center. Merchant Center is your hub for managing your Groupon campaign. It has all the capabilities of the desktop version of Merchant Center, letting you redeem vouchers, get instant help, and more. Will my business lose money running a Groupon campaign? Well also display a selection of your most recent customer comments on our website. How do I prepare my business for my Groupon campaign? Need to reach Groupon's press team? Hi, I was after some advise please. Instead, you only pay a marketing fee on vouchers sold, meaning Groupon has successfully promoted your offer and sent a customer your way. A Car. Please note that DoorDash can temporarily suspend their phone customer service if they're experiencing a heightened volume of customer requests. Note: Make it easy to find the order by filtering for Storefront orders using our drop-down menu. Not valid as a touch-up for previous tattoos. We didnt redeem the voucher and the main problem . A Groupon campaign can support the rest of your marketing efforts to help you meet a variety of business goals, from researching customer demographics to reactivating lapsed customers. Fine Print. The discount depends on your deal structure we give recommendations based on what deal price will deliver the best performance (see the, If you have your information on hand, it'll only take a few minutes to complete our. Groupon works differently. We assist you with building and managing your Groupon marketing campaign, promote your offers to Groupon customers interested in your services, and provide you with tools and support to maximize your campaign's effectiveness. ** This does not apply to vouchers for ticketed events or where the date for redeeming the voucher was selected at the time of booking the voucher. 6. A Groupon campaign can support the rest of your marketing efforts to help you meet a variety of business goals, from researching customer demographics to reactivating lapsed customers.Your deal page links to your website and social media, serving as a source of brand exposure. That includes making sure you can access the Groupon Merchant Center when and where you need to, training your staff to redeem vouchers as well as encourage upsells and return visits, and review our Campaign Manager guide in case you need to edit or pause your campaign. Patch test is available on request. Reach out to your rep or contact our Merchant Service support. If you buy a voucher from Groupon then you must go back to them for a refund if you're unhappy or can't get the deal. After you join our platform, we help you craft an attractive offer for the products or services you want listed. Groupon acquired Living Social in 2016. The Merchant Center portal lets you review data on campaign performance and customer demographics to inform and fine-tune your marketing strategy. Click view details on the Groupon that you would like to return. Selwsm Forumite. You can tell she genuinely loves her work and goes out of her way to make you feel comfortable. Groupon deals are not created using a cookie cutter approach each business has its own marketing strategy and goals, so every campaign is different. Within a week of a voucher being redeemed, we prompt the customer with an optional feedback survey. What are the benefits of working with Groupon? Groupon then ended the live chat by telling Moreno "have a great day." That's something Moreno definitely wasn't having. Merchants can issue refunds to their customers in CommerceInterface. Groupon is for any business seeking fresh marketing strategies to reach more customers and boost exposure. Sitter; . Consistently redeeming your customers' vouchers prevents duplicate redemptions and voucher misuse, ensuring you get paid for your work. And since the corona virus, everything is closed and I won't be in the country long enough to spend groupon credit. Promotional value expires Jan 25, 2023. The margin depends on your business's category or industry. Mobile ApplicationGroupons mobile app is among the most-visited in the US, with over 200 million downloads and counting. Groupon will assess all refund requests on a case by case basis within 7 working days and respond to your refund request to inform you whether or not you qualify for a cash refund and if so the next steps to obtain it. BNo; many well-known, thriving companies have used Groupon to promote their businesses. Groupon is designed to be easy for merchants like you to use any hour of the day. Grow Your Business by Working with Groupon, Do Not Sell or Share My Personal Information. The tickets identified in this promotion are made available through Vivid Seats. What types of businesses work with Groupon? Log into Groupon. All you have to do is set your budget and select the campaign you want to sponsor. To get a return label, go to www.Groupon.com Select 'Sign In' in the top right and log in to your account with your email and password. To start a refund request, head to My Groupons and select See Details next to your order. Local. Now worth a fortune; it was a stroke of genius and a great success. How long does it take till my campaign goes live? Yes; although many merchants worry that customers wont return without another discount, weve found that many of our users are not motivated solely by price. Are sinking businesses the only ones that use Groupon? Yes, you can build your campaign on desktop or mobile with our self-service Campaign Manager. The spa itself is brand-new spotless facility, with very latest high-tech equipment. Although its true that discounts are often a driver for repeat business, weve found that many of our users are not driven solely by discounts. After that, all sales are final unless stated otherwise in the Fine Print. Were here to help. See How Groupon Works to learn more. Specialties: Grow Your Own Media Los Angeles Community Screen Printing Studio We support our clients with a unique screen printing experience. Step 4: Click "Confirm Refund". Also, make sure that there are enough labels on the product, says Groupon Returns Label or maybe you don't need any. Get it now for Apple or Android! If the customer forgets to bring a voucher, presents an incorrect printout, or is unable to pull up their redemption code, you can search for the customers name in your Merchant Center account. Groupon does not charge any upfront costs for creating and running a campaign on our site. Read More > Canceling an Order Head to My Stuff on the website or mobile app. You may be eligible for a cash refund for goods purchases if: You may be eligible for a cash refund for voucher purchases if: You may also be eligible for a cash refund or conversion of unused Groupon credits to a cash refund if you purchased goods or services vouchers (excluding travel vouchers) between 1 October 2018 and 6 October 2021 and tried to cancel within 14 days of your purchase but were refused a refund**. 3 Review the available options. While there is no fee to join Groupon, we charge a commission rate on all sales, which varies. If you have problems redeeming a voucher please check the following options: If a voucher is returning a Not Found error, you may be in the wrong Merchant Center account. Dont see your question here? Photography. She is kind, friendly, and truly cares about her clients. *Customers that were offered a Groupon credit for the full purchase price and have fully redeemed the credit are not eligible for a refund. Vivid Seats's third-party sellers list and sell the tickets. Groupon is offering cash refunds* and/or the ability to convert unused Groupon credits to a cash refund to certain customers who experienced problems with their goods or vouchers (excluding travel vouchers) purchased between 1 October 2018 and 6 October 2021. Appointment required, contact by phone or email at (929) 578-0088 or [email protected]. Adore Delano - Feb 22, 2023, 8:00 PM. Then if you ask Groupon for a refund within seven working days you will. Original shipping charges are not refundable on items returned due to customer preference/change of mind. That includes making sure you can access the. In fact, close to 50% of customers who have revisited a Groupon merchant, have done sowithouta discount. Because you are promoting your products/services at a discounted rate, well send you a check every few weeks accounting for voucher sales to help pay down this investment in your business. Office Footage. This means that instead of paying for marketing which might not generate sales, you only pay for results after we successfully market your deal and send customers your way! Offering discounts does not mean a business is struggling financially. Consistently redeeming your customers' vouchers prevents duplicate redemptions and voucher misuse, ensuring you get paid for your work. If a customer calls Groupon for a refund but you've redeemed their voucher, we know the customer has already been serviced and the refund will not be deducted from your revenue (it will instead be covered by Groupon).In addition, redeeming vouchers helps you track how many customers you've serviced, and also prompts customers to provide feedback you can view in Merchant Center. Requests are for games in which you haven't accumulated a significant amount of play time. However, keep in mind you will still have to honor any Groupon vouchers that've already been sold.To prevent your sales from exceeding the capacity your business can process, we recommend setting a monthly cap on available vouchers you'll always have the option to raise the cap once sales have almost reached the limit. You can also self-cancel and request a refund in Groupon credits for any unused Local voucher that hasn't expired. Our daily local deals consist of restaurants, beauty, travel, ticket vouchers, hotels, and a whole lot more, in hundreds of cities across the world.Discover the best gift ideas with Groupon: check out great deals for Black Friday, Gifts for Mother's Day, Gifts for Him, Gifts for Her, Gifts for Couples . Your goods were not delivered within the advertised timeframe, or at all, Your goods did not match the description on the advertisement, You could not redeem your voucher because the merchant was fully booked, was unavailable, or did not let you use the voucher, The service did not match the description on the advertisement. If a vouchers status reads rejected, it means that the customer attempted to purchase the dealbut the payment did not go through. Instead of paying for your campaign, you only pay a marketing fee on each sale we secure for you. You can edit your Groupon campaign without contacting Merchant Support, using our self-service Campaign Manager. We're here to help. Theres a lot you can (and should) do in the lead-up to launch to get the most out of your Groupon campaign. For each payment, you will see the total number of vouchers sold and your take per option. Groupon is a marketing platform that connects your business with a diverse audience of local customers. Groupon is your platform for becoming someones favorite place. Call DoorDash - Request a Refund Over the Phone. Groupon is an easy way to get huge discounts while discovering fun activities in your city. But while other marketing platforms charge you just to host your ad, there's no upfront fee to list your offer on Groupon. In this instance, you should use the live chat . National Media OutletsGroupon drives business to your campaign by investing in online video, social advertising, search engine marketing (SEM), organic search (SEO), email marketing, and other online advertising, as well as national campaigns in traditional media outlets. Sponsored Campaigns - Want to get your deal even more exposure? We may issue refunds to customers for a number of reasons, including special circumstances on a case-by-case basis and customer complaints that we deemed reasonable upon review. App Footage. Groupon prioritizes your ability to receive valuable customer feedback and use it to grow your business. You can access your other accounts by clicking on Change Account. We operate a pay-as-you-go model, meaning you only pay for the results, not for the listing. This way, you wont sell beyond your capacity and get overwhelmed by customers, which could result in a poor experience for both parties. Groupon is an easy way to get huge discounts while discovering fun See this Booking Tool guide for an overview of everything you can do with it. Specialties: Corrective skincare treatments address aging skin with fine to medium depth wrinkles, Mild to Moderate Acne, Hyperpigmentation, Dry Skin, Oily Skin, Clogged/Large pores, Brow Shaping/Tinting, CBD Detox, Brazilian Waxings. Groupon is the online marketplace where shoppers seek one-of-a-kind experiences and local services. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against Groupon related to, arising out of, or connected to that Voucher. The policy took some digging but I found it attached at the bottom of my Groupon purchase receipt email if you're looking to find the information as well. However, more importantly - our clients are AMAZING. Your name or your account name will appear on the upper right corner of the screen. After Groupon were contacted by journalists, the online marketplace then got in touch with Matthew and Shannon to issue them a full monetary refund. It refers to Groupon's refund option. You can create up to five campaigns for different services. How to Return a Groupon Groupon Local To return a Groupon Local voucher, you must fill out a refund request form within 7 days of purchasing the voucher. Proven PerformanceWith more than 1.5 billion units sold through our platform, we know how to set you up for success.Quality CustomersGroupon customers are eager for new experiences, but loyal to places they fall in love with. While in some cases, you cannot get the entire value of the Groupon back. Wednesday February 22, 2023 @ 8:00 PM : Adore Delano. Groupon's terms of sale say: 'If a merchant or venue refuses to honour any voucher, Groupon will refund the amount paid upon request in the original form of payment, or will credit the Groupon account of the purchaser with an equivalent number of Groupon "Bucks" for future purchases on the Site. They return often, nearly 50% make 2+ purchases per year and recommend favorite spots to friends.New Ways to GrowYour Groupon page connects you with customers and helps you drive revenue, and online booking makes it easy to manage demand. You can get in touch with Groupon if you lose track of your voucher and don't use it before it expires. Said no charges due on their end. Any voucher marked rejected is not valid and should not be redeemed.Always validate a voucher at the time of scheduling, and be sure to redeem each voucher at the time of use to ensure all customers have made valid purchases. Once you select the template, youll be able to set the campaign price and discount, redemptions per voucher, and campaign image. Sat 14 Aug 2021 02.00 EDT. $40 surcharge for numbing cream paid directly to the merchant. How much does it cost to list a campaign on Groupon? Neither Groupon nor Vivid Seats owns the tickets to this event or sets ticket prices. If you purchased a Groupon Live voucher and have not used the voucher, you may request a refund within three days after purchasing. If you are happy with the preview, click the Publish button. 85.214.248.202 Groupon Refunds. Check out our Groupon Travel Cancellation and Refund Policy. If you're not a Groupon Merchant yet, you'll have to sign up first to get a Merchant Center account. Maybe you can give their CS a call and see if different CS makes a difference? Performance & security by Cloudflare. 17 reviews of Pure Barre "Even though I am a teacher at Pure Barre Birmingham/Troy, I can say with 100% confidence that the team of teachers are truly amazing and strive to give our clients nothing but the best of the PB experience. Check out the success stories of local business merchantswhere they share the successes theyve experienced working with Groupon and expanding their marketing strategies to include running a Groupon campaign. Attaching a Return Label. More than 53% of users agree that theyve discovered local, independently-owned businesses through Groupon, and more than 60% have referred these businesses to people they know, creating additional word-of-mouth buzz! The Groupon Booking Tool is only available to Groupon merchants. To make adjustments, follow the steps listed below, as depicted in our video guide on. Any unused Groupon may be refunded within seven business days of purchase, unless the Fine Print states otherwise or a booking has been made. How to Issue a Refund 1. If you think you are eligible for a refund, please click below to fill out a form and submit a refund request. 12 December 2011 at 3:14PM in Consumer rights. Pay on Redemption Merchants: Any payment made for this voucher will be deducted from your payment the next time you redeem a voucher for the same offer. The Groupon Returns Policy UK will cover all of the essential guidelines that you need to follow. Select your refund reason and confirm your cancellation. How does the Groupon business model work? Upcoming Events. Yes, Groupon will offer you a range of campaign templates to choose from, based on your business category. Our algorithm then seeks out the customers most likely to buy from you based on purchase history and keyword searches, and displays your deal in top spots when they search or browse. Returns must be shipped with a label provided by Groupon, in order for the return to be processed and refunded. Neither Groupon nor Vivid Seats owns the tickets to this event or sets ticket prices. How do I make changes to my Groupon campaign? Merchant Center is your hub for managing your Groupon campaign. Get in contact with us by selecting the link below. I sent Groupon a screen shot of the policy I agreed to upon purchase of the hotel room which stated that if the hotel could not accommodate me for the dates I requested- they'd issue a refund. Tickets They have been charged to my visa. After that first week, Groupon is unable to offer a refund. Sign in to your account if you're not automatically signed in. Specialists. But rather than make you pay upfront to host your ad like a traditional marketing platform, Groupon covers all the initial costs to set up and promote your deal. A Groupon spokesperson claimed both. GROUPON is a registered trademark of Groupon, Inc. How does the Groupon business model work? Link to "Orders" Page on CommerceInterface 2. Upcoming EventsFriday April 14, 2023 @ 8:00 PM : Judah and the LionTicket CategoryType: MusicOther: Country. Groupon does not charge any upfront costs for creating and running a campaign on our site. You groupon a refund request from groupon not go to Class service groupon a request from inside an expired so could be changed by an online. In addition to linking your account with one of our integrated booking partners, Groupon also offers the option of using our own free Booking Tool instead. Well work with you to create the deal that makes the most sense for your business. If the "Request My Refund" option doesn't appear or if you need assistance, we'd love to help. Just because you see a competing business offering a particular discount in your area, doesnt necessarily mean your campaign should follow the same structure. Groupon Exchange Policy Groupons exchange policy isnt the standard type of exchange policy that you would experience at a retailer. Will I receive quality, loyal customers using Groupon? Select Request a Refund (if available). Groupon deals are not created using a cookie cutter approach each business has its own marketing strategy and goals, so every campaign is different. Their ratings and comments will appear in the Feedback tab of your Merchant Center account, where you can reply to thank them for their feedback or share your contact details if they've raised an issue that requires follow-up. Over half of surveyed users say theyve discovered local, independently-owned businesses through Groupon, and more than 60% have referred these businesses to people they know, creating additional word-of-mouth buzz! from. $69. Yes, Groupon works with you to set a reasonable monthly cap on the number of vouchers you make available for purchase when creating your campaign. Lets work together to make you a destination. If a voucher's status reads pending, it typically means that the payment hasn't gone through yet. In other words, you only pay for results! You can also build your own campaign with our guided tool, which enables you to upload your own images and set fine print details that make sense for your campaign, such as expiration date, restrictions, etc. Groupon Merchants cover a broad range of industries, in categories which include: Because merchants are offering their products/services at a discounted rate, many are worried that once their campaign is over, customers wont return. Theres a lot you can (and should) do in the lead-up to launch to get the most out of your Groupon campaign. Groupon is a marketplace where merchants promote their businesses to diverse local audiences on a "pay-for-performance" basis. State Voucher and Security Code at time of booking. Not suitable for those who are . Limit 1 per person. Once a customer visits your business, the chance that they could return is high; according to one of our survey, 78% of Groupon purchasers say they are likely to return to a merchant after their first visit. Frequently Asked Questions About Working with Groupon. We process the refund immediately. You can email the site owner to let them know you were blocked. If you arent a merchant yet you can sign up via our intake form. We bought a gift certificate for a massage for a Christmas gift. Step 2: Open the order you wish to refund and click "Issue Refund". HS Skin And Wax Studio LLC was established to meet the needs of men and women interested in real results and full bodycare. We've reached out to Groupon customers to inform them of our flexible exchange and refund policies, so that we may reassure those customers who are unable to use their vouchers at this time. When business owners pay to use those platforms, they take all the risk: the investment might pay off by generating sales, or it might not and they simply lose that money. Our daily local deals consist of restaurants, beauty, travel, ticket vouchers, hotels, and a whole lot more, in hundreds of cities across the world.Discover the best gift ideas with Groupon: check out great deals for Black Friday, Gifts for Mother's Day, Gifts for Him, Gifts for Her, Gifts for Couples . This can happen if you have multiple accounts with Groupon (for example if youve been featured in different countries or have multiple businesses). Groupons may always be redeemed for at least the amount the customer paid for iteven after the promotional value has expired. See our. It is our goal . As every voucher is a little different, to request a refund, you must first review the specific details listed to see if you are eligible as every category varies with the returns policy: for local purchases, any unused voucher may be refunded within 14 days of purchase unless the fine print states otherwise, Groupon Goods . Don't see your question here? You can even sync your Groupon bookings with Google Calendar to keep all your reservations in one place! Check the Fine Print o Head to My Stuff on the website or mobile app. Groupon is an easy way to get huge discounts while discovering fun activities in your city. How do I become a Groupon Merchant? Once you have saved all your changes, you can preview your campaign by clicking on the "Preview" button. Get it now for. It's important to note that a FINAL SALE policy does not apply to products that are broken or defective. It may also be easier to manage your capacity if you make your deal bookable, so that customers can select their timeslot when purchasing. Merchant's standard cancellation policy applies (any fees not to exceed Groupon price). Just because you see a competing business offering a particular discount in your area, doesnt necessarily mean your campaign should follow the same structure.Whether you build your campaign with our self-service Campaign Manager or with the assistance of a dedicated representative, our Merchant Support team is always available to answer questions and help tailor your campaign to your needs. The health and safety of our community, including customers, merchants, and employees, is our number one priority. In fact, close to 50% of customers who revisit a Groupon merchant do so without a discount. Since most Groupon-related items are not tangible (physical) items, Groupon does what is called the Groupon Trade-In policy. This list includes Starbucks, McDonalds, Nordstrom, and Sony Electronics; thousands of high-end, Yes, you can build your campaign on desktop or mobile with our self-service. 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